Secret-Cleared QA Lead – Custodial Operations

Melwood; Baltimore (MD); On-site; USD 85,000 - 105,000; Full time

Job summary

Melwood, based in Baltimore, MD, seeks a Quality Manager to oversee custodial operations, ensuring the highest quality and consistency. Lead development of QC procedures, inspections, and training for field teams while collaborating with operations and account management to address deficiencies and drive improvements.

The role requires a Bachelor's degree and 5+ years in quality control/assurance, with 3+ years in a lead role.

Qualifications

• Five years’ experience in quality control/quality assurance.
• Three years in a lead/management role preferred.
• Strong technical and observation skills; detail-oriented.
• Proficiency with Microsoft Office and documentation/communication.
• Must pass background check and obtain/maintain government security clearance.

Responsibilities

• Conduct regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions.
• Develop, maintain, audit quality assurance procedures and inspection checklists; track and report quality metrics and trends.
• Train and coach crew leaders, supervisors, and field staff on best practices and safety/environmental compliance.
• Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction.
• Monitor compliance with safety and environmental standards; oversee services by subcontractors for adherence to specs.
• Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback.
• Prepare and maintain required quality documentation and reports; communicate findings to leadership.
• Other duties as assigned.

Skills

Quality control

Quality assurance

Leadership

Documentation

Microsoft Office

Attention to detail

Communication

Security clearance

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Melwood, based in Baltimore, MD, seeks a Quality Manager to oversee custodial operations, ensuring the highest quality and consistency. Lead development of QC procedures, inspections, and training for field teams while collaborating with operations and account management to address deficiencies and drive improvements.

The role requires a Bachelor's degree and 5+ years in quality control/assurance, with 3+ years in a lead role.