Quality Control Manager - Custodial

Melwood Horticultural Training Center Inc.; Baltimore (MD); On-site; USD 90,000 - 115,000; Full time

Job summary

Melwood Horticultural Training Center Inc. seeks a Quality Manager to oversee custodial operations at assigned sites, develop and audit QA procedures, and train field teams on performance standards.

The role requires collaboration with operations and account management to resolve deficiencies and improve client satisfaction. The position is full-time, exempt, with a competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree in a related field required.
• Five years’ experience in quality control/quality assurance.
• Three years in a lead or management role preferred.
• Strong technical and observation skills with attention to documentation.

Responsibilities

• Oversee custodial operations quality and develop QA procedures.
• Conduct site inspections, identify deficiencies, and drive corrective actions.
• Train field staff on best practices and performance standards.
• Monitor safety and environmental compliance and report findings to leadership.
• Prepare quality documentation and communicate recommendations to leadership.

Skills

Quality control

Attention to detail

Observation skills

Communication

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

This position is located in Baltimore, MD. The core working hours are 8:00am to 5:00pm, Monday through Friday. This is an exempt position. Quality Manager This is a full time position offering a competitive salary, comprehensive benefits package and with employer paid contribution to health care coverage. This position requires that the employee must successfully complete criminal history information background check and drug screening and be able to obtain and maintain a government security clearance.

INTRODUCTION

Oversee and ensure the highest standards of quality and consistency in all custodial operations at assigned sites. Develop and implement quality control procedures, conduct inspections in TAMS, and train field teams on best practices and performance standards. Collaborate with operations and account management to resolve deficiencies, drive continuous improvement, and monitor compliance with safety, environmental standards. Track and report quality metrics and lead corrective actions to increase efficiency and client satisfaction.

Responsibilities

• Conduct regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions.

Develop, maintain, and audit quality assurance procedures and inspection procedures and inspection checklists; track and report quality metrics and trends.

Train and coach crew leaders, supervisors, and field staff on best practices, performance standards, and safety/environmental compliance

Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction.

Monitor compliance with safety and environmental standards; oversee services provided by subcontractors for adherence to specifications

Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback

Prepare and maintain required quality documentation and reports; communicate findings and recommendations to leadership.

Other duties (as assigned):

QUALIFICATIONS:

• Bachelors degree in a related field
• five years’ experience in the quality control/quality assurance or equivalent combination of education and experience.
• Three years in a lead role or management position is preferred.
• Strong technical and observation skills and attention to detail are necessary.
• Demonstrated proficiency with Microsoft Office software applications and extremely detail-oriented with respect to documentation and communication.
• Must be able to work days, evenings and weekends. Must have a valid driver’s license and the ability to pass a “secret” clearance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.