Quality Assurance Manager: Compliance & Audit Leader

CoreCivic; Watonga (OK); On-site; USD 75,000 - 80,000; Full time

Job summary

CoreCivic, based in Oklahoma, seeks a Manager, Quality Assurance to lead QA across the facility, performing audits, inspections, and corrective actions to uphold ACA compliance and contractual standards. You will collaborate with facility leadership, FSC, and contracting agencies, prepare reports, and guide staff while ensuring data-driven improvements.

Requirements include a Bachelor's degree in a relevant field, 2 years in corrections or QA, proficiency with MS Office, strong written

Qualifications

• Bachelor's degree in criminal justice, corrections, social or behavioral science, quality assurance, business administration or related field.
• Two years of experience in corrections, quality assurance, accreditation, or a related field.
• Additional experience may substitute for the education requirement on a year-for-year basis.
• Excellent written communication skills and analytical ability.
• Proficiency in Microsoft Office applications.
• A valid driver's license.
• Minimum age requirement: Must be at least 21 years of age.

Responsibilities

• Manages all areas of Quality Assurance to include audits, inspections, data gathering and analysis, reporting, training and communication in accordance with established policies and procedures and contractual requirements.
• Collaborates with facility management, department managers, FSC and contracting agency to formulate, revise and implement policies and procedures in compliance with established policies and procedures, accreditation standards, and contractual requirements. Develops strong working relationships with contracting agencies and ensures consistent communications between the facility and the contracting agencies.
• Manages and conducts audits and inspections of overall facility operations and maintenance to make improvement recommendations affecting the, efficiency and quality of the facility organization, security, operations, services, programs and budget. Coordinates and assists department heads with developing, reviewing, implementing, and validating corrective action plans to ensure that root causes are addressed and corrective actions are effective.
• Conducts regular inspections to ensure facility is ACA audit ready. Collects, prepares, reviews and maintains all facility ACA files.
• Collaborates with facility department heads on Quality Assurance inquiries. Ensures top facility performance by providing direction and advises best practices using experience, data, contractual standards and company policy and procedure guidance.
• Compiles, prepares and accurately maintains, on a current basis, standard operating records and reports, as requested by management or required by policies, procedures, regulations, laws, accreditation standards and/or contract. Reviews reports and records produced by staff; properly processes all reports and documents in a timely manner.
• Collaborates with FSC Legal to review and respond to lawsuits. Assists with providing related facility records, and attends court and/or administrative hearings, as necessary.
• Utilizes established company and facility policies and procedures in making decisions, but performs with a high degree of independence and professional administrative skill and uses sound independent judgment in meeting the responsibilities and performing the duties of the position.
• May supervise and train Quality Assurance department staff. Directs, coordinates and reviews work assignments to ensure effective and efficient operations of the department.
• Domestic U. S. travel may be required.

Skills

Analytical ability

Excellent written communication

Driver's license

Age 21+

Education

Bachelor's degree in criminal justice, corrections, social or behavioral science, quality assurance, business administration or related field

Tools

Microsoft Office

Job description

CoreCivic, based in Oklahoma, seeks a Manager, Quality Assurance to lead QA across the facility, performing audits, inspections, and corrective actions to uphold ACA compliance and contractual standards. You will collaborate with facility leadership, FSC, and contracting agencies, prepare reports, and guide staff while ensuring data-driven improvements.

Requirements include a Bachelor's degree in a relevant field, 2 years in corrections or QA, proficiency with MS Office, strong written