Detention QA & Compliance Leader

Acuity International; Town of Florida (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Acuity International is seeking a Quality Assurance Manager to oversee and implement quality controls within a detention facility. You will ensure compliance with PBNDS, federal regulations, and contracts while driving continuous improvement across operations.

The role requires a Bachelor’s degree in a related field and 3–5 years of safety/quality management in corrections. Strong auditing, incident handling, and staff training skills are essential. U.S. citizenship or residency is required.

Qualifications

• Bachelor’s degree or equivalent in relevant fields; required for role.
• 3–5 years of safety and quality management experience in corrections or command center environments.
• Strong knowledge of detention standards, emergency response protocols, and federal compliance.
• Experience with incident tracking systems and quality management software.
• Excellent verbal and written communication and multitasking abilities.

Responsibilities

• Develop, implement, and monitor quality assurance policies and procedures across all departments.
• Conduct regular audits and inspections to assess compliance with detention standards.
• Analyze operational data and incident reports to identify trends and areas for improvement.
• Collaborate with department heads to resolve deficiencies and implement corrective actions.
• Maintain documentation of audits, inspections, and compliance reports.
• Train staff on quality assurance protocols, compliance requirements, and best practices.
• Serve as liaison with OD0, OPR, and other oversight entities.
• Lead internal investigations related to service complaints, safety incidents, or non-compliance.
• Support accreditation and certification efforts, including PREA and other federal programs.
• Promote a culture of accountability, transparency, and continuous improvement.
• Ensure compliance with OSHA and other relevant safety standards.
• Maintain records and documentation related to safety activities, inspections, and incidents.
• Coordinate with facility management and security teams to address safety concerns.

Skills

Quality assurance

Regulatory compliance

Auditing

Incident investigation

Staff training

Communication skills

Safety management

Data analysis

Education

Bachelor’s degree in Criminal Justice, Public Administration, Quality Management, or related field

Tools

Quality management software

Incident tracking systems

OSHA compliance tools

Job description

Acuity International is seeking a Quality Assurance Manager to oversee and implement quality controls within a detention facility. You will ensure compliance with PBNDS, federal regulations, and contracts while driving continuous improvement across operations.

The role requires a Bachelor’s degree in a related field and 3–5 years of safety/quality management in corrections. Strong auditing, incident handling, and staff training skills are essential. U.S. citizenship or residency is required.