Quality Assurance Manager

Civicworks; North Little Rock (AR); On-site; USD 85,000 - 120,000; Full time

Job summary

The Arkansas Department of Corrections seeks a Quality Assurance Manager to lead and optimize the organization’s quality management and compliance framework. You will design standards, drive continuous improvement, and ensure adherence to industry regulations.

Responsibilities include leading audits, managing a QA team, and collaborating across departments to maintain operational excellence. Advanced analytical skills and regulatory knowledge are essential to succeed in this role.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 4 years of progressive quality assurance or quality control experience.
• Demonstrated experience leading quality programs, audits, and process improvement.
• Proficiency with statistical analysis tools and quality management software.
• Exceptional leadership and communication skills.
• Master's degree preferred.

Responsibilities

• Oversee quality management systems and regulatory compliance.
• Lead continuous improvement initiatives across departments.
• Design and implement quality standards and procedures.
• Lead internal and external audits and manage a QA team.
• Serve as primary liaison with regulatory agencies and internal inquiries.

Skills

Leadership

Communication

Statistical analysis

Quality management software

Auditing

Education

Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or related field

Master's degree (preferred)

Tools

Statistical analysis tools

Quality management software

Job description

The Quality Assurance Manager is a strategic leadership role within the Arkansas Department of Corrections that oversees the organization's quality management systems, regulatory compliance, and continuous improvement initiatives. The position involves designing and implementing quality standards, leading audits, managing a quality assurance team, and collaborating across departments to ensure operational excellence and meet industry regulations. This role serves as the primary point of contact for regulatory agencies and internal quality-related inquiries, requiring advanced analytical skills and deep knowledge of quality management best practices.

Key qualifications:

• Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or related field
• Minimum 4 years of progressively responsible quality assurance or quality control experience
• Demonstrable experience leading quality programs, managing audits, and driving process improvement initiatives
• Proficiency in statistical analysis tools and quality management software
• Exceptional leadership and communication skills
• Masters Degree (preferred)