Quality Assurance Manager

INVID; San Juan (PR); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading company in IT Services seeks a QA Manager to enhance quality assurance across web and mobile platforms. The role involves leading QA teams, implementing best practices, and ensuring compliance with industry standards. Join a flexible environment that values innovation and employee growth.

Benefits

Paid professional development

Access to industry events

Qualifications

• Minimum of five years of experience in QA/QC management.
• Proven track record of successfully leading QA teams.
• Experience in developing business plans for QA/QC services.

Responsibilities

• Lead and manage the QA team, ensuring effective performance.
• Collaborate with development teams to resolve quality issues.
• Conduct regular reviews of QA processes and methodologies.

Skills

Leadership

Analytical

Problem Solving

Communication

Detail-oriented

Education

Bachelor’s degree in computer science

Advanced certifications in QA/QC

Tools

Azure DevOps

Selenium

Postman

Jenkins

Microsoft SQL

Power BI

Job description

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Head of HR | Workplace Culture | People Focused | Employee Engagement

At INVID, we're looking for a skilled and experienced QA Manager to lead our quality assurance initiatives across web and mobile platforms. This is a key leadership role requiring deep expertise in software testing, managing QA teams, and designing automated testing pipelines. The ideal candidate excels in evaluating applications for performance, security, usability, accessibility, scalability, and reliability, leveraging both manual and regression testing methods. Beyond testing proficiency, the QA Manager will be responsible for building and mentoring QA/QC teams, recruiting top talent, conducting internal audits, and driving continuous improvement through well-defined QA metrics and SOPs.

What sets INVID apart is our collaborative and flexible work environment. We encourage our team to raise the bar in everything they do while maintaining a healthy work-life balance. With our hybrid work model, team members thrive both in the office and remotely. We foster a culture of mutual respect, autonomy, and accountability, where your voice matters and your growth is supported. From structured career paths and paid professional development to access to industry events, we’re committed to your success.

Join us at INVID, where innovation meets support, and together we deliver excellence.

Duties and Responsibilities

• Develop and maintain business plans to offer QA and QC services.
• Create, update, and enforce SOPs and policies for all QA and QC procedures.
• Design and implement internal audit processes to ensure quality in services and product deliveries.
• Lead and manage the QA team, providing guidance and support to ensure effective performance.
• Collaborate with development and project management teams to identify and resolve quality issues.
• Conduct regular reviews and assessments of QA processes and methodologies.
• Ensure compliance with industry standards for QA testing and software development.
• Provide guides and protocols, and ensure compliance with best practices.
• Facilitate continuous improvement and education initiatives within the QA department.
• Enhances teamwork and morale through coordinated activities.
• Manage and prioritize multiple projects and tasks effectively.
• Conduct interviews to assess candidates' skills and suitability for QA roles, team integration, and the company’s cultural fit.
• Collaborate with the Strategy, Business Development, and Operations Directors to formulate business strategies and procedures to achieve company objectives and improve internal quality.
• Research and adopt new testing tools, procedures, policies, techniques, and protocols to improve efficiency and accuracy.
• Review and approve QA personnel’s worked hours and all documentation the QA team generates before delivery.
• Define and manage QA team budget aligned with business goals and constraints.

Knowledge

• In-depth understanding of QA and QC principles, methodologies, and best practices.
• Strong knowledge of web and mobile app development processes.
• Strong knowledge of IT areas, such as networking, servers, and infrastructure.
• Strong knowledge of cloud computing and hosting services such as Azure and AWS.
• Strong familiarity with various testing tools and technologies such as Azure DevOps, Selenium, QTP, Jmeter, TestLink, Quality Center (ALM), Postman, Appium, Jenkins, or others.
• Strong familiarity with database engines such as Microsoft SQL.
• Strong familiarity with cybersecurity principles applied to applications, hosting environments, and software development.
• Strong knowledge of testing techniques such as black, white, and gray box testing.
• Expertise in creating concise, structured documents with precise formatting and adherence to standards.
• Understanding industry standards and regulatory requirements, such as WCAG, Section 508, OWASP, HIPAA, PCI, FedRamp, CMMI/CMMC, SOC2, etc.
• Knowledge of business planning, strategy development, and documentation.
• Strong knowledge of using Microsoft Word for documentation and template generation.
• Strong knowledge of Excel and tools like Power BI for reporting and data analysis.
• Strong knowledge of PowerPoint for creating professional presentations and visual storytelling.
• Familiarity with Microsoft 365, including SharePoint Online and Microsoft Teams, for seamless collaboration, document management, and team communication in modern work environments.

Experience

• Minimum of five (5) years of experience in QA/QC management within the software development industry.
• Proven track record of successfully leading QA teams and managing QA processes.
• Experience in developing and maintaining business plans for QA/QC services.
• Extensive experience standardizing procedures, creating policies, and promoting best practices for quality assurance and efficiency.
• Hands-on experience in developing protocols and conducting internal audits to assess the overall quality.
• Experience with web and mobile app testing.
• Extensive experience working in an audited and regulated environment, ensuring compliance with industry standards and legal requirements, while maintaining the highest quality assurance protocols and practices.
• Experience working with software developers, engineers, salespersons, project managers, and management.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Advanced certifications in QA/QC, like Certified ISTQB Test Manager Advanced Level Exam (CTAL-TM), or eight years of equivalent experience as a QA Manager.

Required Attributes

• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Excellent written and oral communication skills.
• Detail-oriented with a strong focus on quality.
• Ability to work under pressure and meet tight deadlines.
• Highly proactive and self-motivated with a commitment to continuous improvement.
• Flexible and adaptable regarding learning and understanding new technologies.
• Ability to conduct research into software-related issues and products.
• Highly logical and organized.
• Technically proficient.
• Ability to mentor other employees.
• Ability to effectively prioritize and execute tasks promptly.
• Ability to work independently and in a team-oriented, collaborative environment, in person or remotely.

Bilingual: English and Spanish

Location: San Juan, PR

EEO

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  IT Services and IT Consulting

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