Quality Assurance Manager

National Power; Jacksonville (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Manager to ensure the highest standards in service quality for HVAC systems, generators, and electrical infrastructures. This role involves developing quality control systems, conducting inspections, and collaborating with vendors to guarantee compliance with industry standards. The ideal candidate will have extensive experience in quality assurance and a strong understanding of HVAC and electrical systems. Join a forward-thinking company that values quality and precision, and be part of a team dedicated to excellence in service delivery.

Benefits

Three weeks of paid vacation

Paid holidays

Life insurance

Disability insurance

Medical, dental, vision insurance

401(k) with company matching

HSA and FSA options

Qualifications

• 5+ years of hands-on experience with commercial HVAC systems and electrical systems.
• Proven experience in quality assurance roles, especially in facilities systems.

Responsibilities

• Oversee quality of services rendered by vendors for HVAC and electrical systems.
• Conduct regular service quality audits to ensure compliance with standards.

Skills

HVAC Systems

Electrical Infrastructure

Service Evaluation

Vendor Management

Quality Assurance Methodologies

Customer Service Skills

Education

Bachelor's Degree in Quality, Business, Engineering

Tools

Microsoft Office Suite

Database Management Software

Job description

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Summary

National Power, LLC is seeking a Quality Assurance Manager to join our growing team! Under the general direction of and reporting to the Director of Broadband Service, the Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.

The ideal candidate will have extensive hands-on experience with HVAC systems, electrical infrastructure, and power generation equipment, combined with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.

Essential Duties and Responsibilities

• Develop and maintain service quality control systems, focusing on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
• Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations.
• Collaborate with cross-functional teams and vendors to understand service expectations and standards.
• Perform technical inspections of commercial HVAC systems including chillers, cooling towers, and air handling units.
• Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance.
• Evaluate HVAC preventive maintenance programs and repair quality standards.
• Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time.
• Keep accurate documentation and perform statistical analysis of service quality.
• Conduct regular service quality audits to ensure compliance with standards and regulations.
• Track, communicate, and resolve service quality issues.
• Assist with demand-related calls when needed.
• Implement training programs for internal teams regarding quality control activities.
• Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards.
• Monitor risk management activities related to service provision.

Education & Experience

• Bachelor's degree in quality, business, engineering, or a related field preferred.
• Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment.
• At least 5 years of hands-on experience with commercial HVAC systems, generator systems, and AC/DC electrical systems.
• Ability to read and interpret electrical schematics, mechanical drawings, and procedure manuals.
• Intermediate computer skills, including proficient capability with Microsoft Office applications.
• Overnight travel may be required.

Skills and Other Qualifications

• Valid Driver’s License and passing MVR.
• Positive attitude and strong customer service skills.
• Strong knowledge of quality assurance methodologies and tools.
• Proficient with Microsoft Office Suite and database management software.
• Certifications in HVAC, electrical, or related fields are an advantage.

Competencies

• Judgment and Decision Making – considering costs and benefits to choose the best action.
• Effective communication skills.
• Quality Control Analysis – conducting tests and inspections to evaluate quality.
• Critical Thinking – using logic and reasoning to analyze solutions and approaches.

Work Conditions

• Work may be required in various weather conditions.
• Work near moving mechanical parts.

Physical Demands

• Frequent use of hand and finger dexterity, typing.
• Climbing ladders, scaffolding, stairs, ramps.
• Handling, grasping, turning objects.
• Moving in restricted spaces.
• Long periods of sitting or driving.

Compensation and Benefits

• Competitive pay based on experience and certifications.
• Three weeks of paid vacation after 90 days.
• Paid holidays, sick time, life insurance, disability insurance.
• Medical, dental, vision insurance with plans covered at 100% by the company.
• 401(k) with company matching, HSA, FSA options.

Additional Info

• Criminal background check, drug screen, and MVR required.
• Remote position; working from home required.

Equal Opportunity Employer

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. We provide equal opportunity regardless of race, color, religion, gender, national origin, age, disability, veteran status, gender identity, or any other protected status.