OSP Quality Assurance Manager

System One; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a Quality Assurance Manager to oversee quality control processes in Outside Plant design projects. This role is crucial for ensuring that fiber optic and copper network designs meet both industry and company standards. The successful candidate will lead a team, develop quality assurance methodologies, and maintain client communication, all while working in a remote or office-based setting. This position promises a dynamic work environment where your leadership and expertise will drive excellence and consistency in project delivery. If you are passionate about quality assurance and team development, this opportunity is perfect for you.

Qualifications

• 5+ years in wireline telecom OSP design or quality assurance.
• Experience in managerial roles with hiring and training responsibilities.

Responsibilities

• Lead design team, ensuring adherence to quality standards.
• Conduct quality control reviews and audits of OSP designs.
• Develop and implement quality control processes and training.

Skills

Quality Assurance

Team Leadership

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Engineering or related field

Tools

GIS

AutoCAD

Mapping Software

Job description

Mountain Ltd. is seeking aQuality Assurance Manager to report to any of our offices, or remotely. The Quality Assistance Manager is responsible for overseeing and managing the quality control processes for Outside Plant (OSP) design projects. This role ensures that all fiber optic and copper network designs meet industry and company quality standards while implementing and maintaining best practices in quality assurance. The Quality Assurance Manager will oversee hiring, develop reporting mechanisms, establish training processes, and maintain direct communication with clients. This position involves high-level oversight of quality control operations, team leadership, and process development to drive consistency and excellence in OSP design. This is a desktop-based role.

Key Responsibilities:

• Lead the design team by hiring, training, and mentoring staff to ensure high performance and adherence to quality standards.

• Conduct quality control reviews of OSP fiber and copper network designs, ensuring compliance with industry standards, client specifications, company policies, and local, state, and federal regulations.

• Develop, implement, and refine quality control processes, standards, and training programs to enhance efficiency and consistency.

• Review and interpret engineering plans, permits, and construction documents to verify accuracy and feasibility.

• Identify and document deficiencies or deviations in design work and coordinate corrective actions with designers and project teams.

• Conduct audits of completed designs to ensure adherence to quality and safety standards.

• Utilize GIS, CAD, or other mapping software to verify project data accuracy and update documentation as necessary.

• Provide technical support and recommendations to design teams and stakeholders to ensure high-quality project execution.

• Work closely with permitting and regulatory agencies to ensure compliance with right-of-way, environmental, and zoning requirements.

• Establish and maintain high-level reporting systems to track quality metrics, project status, and team performance.

• Maintain detailed records and reports of quality control reviews, findings, and corrective actions, and provide executive summaries to leadership and clients.

• Act as the primary liaison for direct client reporting, ensuring transparency, consistency, and responsiveness in quality assurance matters.

• Monitor project progress and proactively identify potential issues to mitigate risks and maintain project timelines.

Qualifications & Experience:

• 5+ years of experience in wireline telecom OSP design, quality assurance, or engineering within the telecommunications industry.

• Previous experience in a managerial or leadership role with responsibilities such as hiring, training, and reporting highly desired.

• Strong understanding of fiber optic and copper network design, including aerial and underground deployments.

• Experience with design inspection processes, quality assurance methodologies, and compliance management.

• Proficiency in GIS, AutoCAD, or other mapping and engineering software is required.

• Strong analytical and problem-solving skills with keen attention to detail.

• Excellent communication and interpersonal skills with the ability to work effectively with teams, clients, and regulatory bodies.

• Demonstrated ability to develop and implement quality control processes and training programs.

• Ability to work independently in a remote or office-based setting while managing multiple projects and priorities.