Quality Assurance Manager

University of New Orleans; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

LSU New Orleans is seeking a Quality Assurance Manager for Facilities Maintenance to oversee building upkeep, lead maintenance staff, and ensure repairs meet safety and quality standards. The role combines hands‑on maintenance with preventive planning and performance monitoring to preserve facility integrity and appearance.

The position emphasizes supervising trades, enforcing safety, and coordinating with related teams while driving continuous improvement and reliable service delivery.

Qualifications

• Broad knowledge of facility maintenance including carpentry, painting, plumbing, and light mechanical systems.
• Experience supervising or leading skilled trades or maintenance personnel.
• Strong understanding of quality control principles and facility upkeep standards.
• Excellent organizational, communication, and problem‑solving skills.
• Familiarity with maintenance work order systems and preventive maintenance planning.
• Commitment to safety and continuous improvement.

Responsibilities

• Quality Oversight and Standards Enforcement – monitor and evaluate the quality of maintenance work.
• Staff Supervision and Development – assign, oversee tasks, and mentor staff.
• Technical Support and Overflow Task Management – provide hands‑on support for urgent repairs.
• Preventive Maintenance Planning – develop and monitor schedules for upkeep.
• Work Order and Documentation Management – track requests and document repairs and inspections.
• Interdepartmental Coordination – coordinate with custodial, HVAC, electrical, and vendors.
• Compliance and Safety Monitoring – ensure safety standards and codes are followed.

Skills

Facility maintenance

Staff supervision

Quality control

Organizational skills

Preventive maintenance

Safety

Education

Bachelor’s Degree in Construction Management or similar

Job description

Thank you for your interest in LSU New Orleans.

Department

Facility Services

Job Summary

The Quality Assurance Manager for Facilities Maintenance is responsible for overseeing and evaluating the performance of maintenance staff engaged in general building repairs and upkeep. This position ensures that all maintenance activities are performed safely, efficiently, and in accordance with established standards of quality and appearance. The manager leads preventive maintenance planning, conducts inspections, supports staff with technical expertise, and performs hands‑on maintenance tasks as needed to ensure the functional integrity and presentation of facilities.

Job Description

Duties and Responsibilities:

Quality Oversight and Standards Enforcement – 30%

• Monitor and evaluate the quality of building maintenance work performed by maintenance staff.

• Conduct site inspections, review work orders, and ensure repairs meet safety, durability, and aesthetic standards.

• Identify areas for improvement and implement corrective actions where necessary.

Staff Supervision and Development – 25%

• Assign and oversee maintenance work, ensuring proper task distribution and adherence to schedules.

• Train and mentor staff in techniques and procedures to promote consistent, high‑quality work.

• Reinforce safety practices and departmental protocols in all activities.

Technical Support and Overflow Task Management – 15%

• Serve as a working manager by providing hands‑on assistance with complex, urgent, or overflow repair and maintenance tasks.

• Offer guidance and support in areas such as carpentry, painting, minor plumbing, and mechanical systems maintenance.

Preventive Maintenance Planning – 10%

• Develop, implement, and monitor preventive maintenance schedules for facilities and equipment to extend service life and prevent breakdowns.

• Coordinate periodic inspections and follow‑up repairs.

Work Order and Documentation Management – 10%

• Track and review maintenance requests and work orders for timeliness, accuracy, and quality.

• Maintain documentation of repairs, inspections, preventive maintenance, and supply usage.

• Use data to identify patterns and proactively address recurring issues.

Interdepartmental Coordination – 5%

• Work closely with other facility and operations teams (e.g., custodial, HVAC, electrical) and outside vendors to coordinate joint tasks or special projects.

• Ensure alignment of work efforts and service standards.

Compliance and Safety Monitoring – 5%

• Ensure all maintenance work complies with applicable building codes, safety standards, and organizational policies.

• Conduct safety checks, enforce use of personal protective equipment (PPE), and participate in accident prevention efforts.

Required Qualifications:

• Broad knowledge of general facility maintenance including carpentry, painting, plumbing, and light mechanical systems.

• Experience supervising or leading skilled trades or maintenance personnel.

• Strong understanding of quality control principles and facility upkeep standards.

• Excellent organizational, communication, and problem‑solving skills.

• Familiarity with maintenance work order systems and preventive maintenance planning.

• Commitment to safety and continuous improvement.

Desired Qualifications:

• Bachelor’s Degree in Construction Management or similar.

Required Attachments

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and LSU New Orleans;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job‑related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.