Application Support & Training - Coordinator 2

LSU New Orleans; New Orleans (LA); On-site; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans seeks a Training & LMS Specialist to develop and deliver technical training content for LDH and UNO contract employees. You will plan and present classes in person and online, build guides and videos, and manage LMS materials.

Qualifications include a bachelor’s or an associate degree with multiple years of training or content development experience, plus strong public speaking and communication skills. Occasional travel within Louisiana may be required.

Qualifications

• Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree; Minimum 1 year of professional experience with technical training or content development.
• Minimum 1 year of professional experience with public speaking or presentations.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and verbal/written communications skills.
• Advanced degree.
• Minimum 2 years of professional experience with technical training or content development.
• Minimum 2 years of professional experience with public speaking or presentations.
• Minimum 2 years of professional experience with LDH information systems or programs utilized by the department.
• MOUS, ACE, MCT or other relevant industry certifications.

Responsibilities

• Provide technical training content development and delivery.
• Develop and maintain department documentation.
• Create training materials (guides, videos, PowerPoint) for LDH and UNO contract employees.
• Plan, coordinate, schedule and present training classes (in person and online); travel within Louisiana may be required.
• Assist in course development of special topics as defined by state officials.
• Manage Learning Management System content for LDH.
• Evaluate training programs and assess needs via surveys and evaluations.
• Audit and update LMS user accounts and run ad-hoc reports for LDH management.
• Lead in pressing unit matters and mentor new staff; implement new processes.

Skills

Public speaking

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree / Associates with experience

Advanced degree

Tools

MOUS

ACE

MCT

Job description

Thank you for your interest in LSU New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department Application Support and Training Operations

Job Summary

Job Description Provide technical support by diagnosing technical problems and identifying appropriate solutions through research. Develop and maintain internal department documentation. Develop, produce, distribute, and update training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees. Plan, coordinate, schedule and present training classes in person and via online meetings; may include travel to locations within Louisiana. Assist in course development of special topics as defined by state officials. Manage the Learning Management System content, serving all of LDH. Evaluate training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; Provides follow up support and further training. Adhere to and communicates policies, rules, and regulations relating to technology use. Assist in setup and support at various workshops and conferences. Prepare required administrative forms associated with travel and material requisition for trainings. Research educational resources for internal use. Audit and update LMS user account information and runs ad-hoc reports as needed for LDH management. Take lead role with pressing unit matters and work with unit supervisor to address properly. Take lead role in training new unit employees. Work with unit supervisor to develop and implement plans for new process implementation. Other tasks as directed.

Qualifications

• Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree Minimum 1 year of professional experience with technical training or content development.
• Minimum 1 year of professional experience with public speaking or presentations.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.
• Advanced degree.
• Minimum 2 years of professional experience with technical training or content development.
• Minimum 2 years of professional experience with public speaking or presentations.
• Minimum 2 years of professional experience with LDH information systems or programs utilized by the department.
• MOUS, ACE, MCT or other relevant industry certifications.

SALARY: 55-65k

Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and LSU New Orleans; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.