Quality Assurance Manager

University of New Orleans; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

LSU New Orleans is seeking a Quality Assurance Manager for Facilities Maintenance to oversee maintenance staff performing repairs and upkeep. You will ensure safety, quality, and appearance standards while leading preventive maintenance planning and hands-on support as needed.

The role requires strong knowledge of facility upkeep, supervisory experience, and a commitment to safety and continuous improvement, with collaboration across custodial, HVAC, electrical, and other teams to deliver

Qualifications

• Broad knowledge of general facility maintenance including carpentry, painting, plumbing, and light mechanical systems.
• Experience supervising or leading skilled trades or maintenance personnel.
• Strong understanding of quality control principles and facility upkeep standards.
• Excellent organizational, communication, and problem‑solving skills.
• Familiarity with maintenance work order systems and preventive maintenance planning.
• Commitment to safety and continuous improvement.

Responsibilities

• Quality Oversight and Standards Enforcement – monitor and evaluate maintenance work for safety, durability, and aesthetics.
• Staff Supervision and Development – assign, oversee, and mentor maintenance staff to ensure high-quality results.
• Technical Support and Overflow Task Management – provide hands-on assistance for complex repairs as needed.
• Preventive Maintenance Planning – develop and monitor maintenance schedules to extend service life.
• Work Order and Documentation Management – track requests and maintain repair/inspection records.
• Interdepartmental Coordination – work with custodial, HVAC, electrical, and vendors on joint tasks.
• Compliance and Safety Monitoring – ensure compliance with codes and PPE usage.

Skills

Quality control

Staff supervision

Safety compliance

Preventive maintenance

Documentation

Interdepartmental coordination

Technical troubleshooting

Education

Bachelor's Degree in Construction Management

Tools

Work order systems

Job description

Department Facility Services Job Summary

The Quality Assurance Manager for Facilities Maintenance is responsible for overseeing and evaluating the performance of maintenance staff engaged in general building repairs and upkeep. This position ensures that all maintenance activities are performed safely, efficiently, and in accordance with established standards of quality and appearance. The manager leads preventive maintenance planning, conducts inspections, supports staff with technical expertise, and performs hands‑on maintenance tasks as needed to ensure the functional integrity and presentation of facilities.

Job Description Duties and Responsibilities:

• Quality Oversight and Standards Enforcement – 30% Monitor and evaluate the quality of building maintenance work performed by maintenance staff. Conduct site inspections, review work orders, and ensure repairs meet safety, durability, and aesthetic standards. Identify areas for improvement and implement corrective actions where necessary.
• Staff Supervision and Development – 25% Assign and oversee maintenance work, ensuring proper task distribution and adherence to schedules. Train and mentor staff in techniques and procedures to promote consistent, high‑quality work. Reinforce safety practices and departmental protocols in all activities.
• Technical Support and Overflow Task Management – 15% Serve as a working manager by providing hands‑on assistance with complex, urgent, or overflow repair and maintenance tasks. Offer guidance and support in areas such as carpentry, painting, minor plumbing, and mechanical systems maintenance.
• Preventive Maintenance Planning – 10% Develop, implement, and monitor preventive maintenance schedules for facilities and equipment to extend service life and prevent breakdowns. Coordinate periodic inspections and follow‑up repairs.
• Work Order and Documentation Management – 10% Track and review maintenance requests and work orders for timeliness, accuracy, and quality. Maintain documentation of repairs, inspections, preventive maintenance, and supply usage. Use data to identify patterns and proactively address recurring issues.
• Interdepartmental Coordination – 5% Work closely with other facility and operations teams (e.g., custodial, HVAC, electrical) and outside vendors to coordinate joint tasks or special projects. Ensure alignment of work efforts and service standards.
• Compliance and Safety Monitoring – 5% Ensure all maintenance work complies with applicable building codes, safety standards, and organizational policies. Conduct safety checks, enforce use of personal protective equipment (PPE), and participate in accident prevention efforts.

Required Qualifications:

• Broad knowledge of general facility maintenance including carpentry, painting, plumbing, and light mechanical systems.
• Experience supervising or leading skilled trades or maintenance personnel.
• Strong understanding of quality control principles and facility upkeep standards.
• Excellent organizational, communication, and problem‑solving skills.
• Familiarity with maintenance work order systems and preventive maintenance planning.
• Commitment to safety and continuous improvement.

Desired Qualifications:

• Bachelor's Degree in Construction Management or similar.

Posting Close Date

This position will remain open until filled.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job‑related tasks. LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.

References will be contacted at the appropriate phase of the recruitment process.

About LSU New Orleans

LSU New Orleans is the only R2 public research university in New Orleans, Louisiana, and one of just four public colleges in Louisiana to hold that designation. R2 status opens the doors to competitive federal research grants that flow preferentially to classified research universities. It anchors the university’s power to recruit research‑active faculty, to sustain doctor programs of national standing, and to signal to businesses and investors that New Orleans possesses the intellectual infrastructure a knowledge economy demands.

Located along Lake Pontchartrain in New Orleans, LSU New Orleans’ research excellence and urban relevance provide an opportunity for the institution to become a leading public research partner in one of America’s most exciting and vibrant metropolitan areas.

New Orleans has always faced challenges that call for research driven solutions including coastal land loss, educational achievement gaps, affordability, public safety, and workforce shortages.

LSU New Orleans can strengthen its research activity as a tool for public problem solving as well as economic impact by leveraging the scale, reputation, infrastructure, and global reach of the LSU enterprise while remaining deeply connected to the city it serves.

With more than 5,500 students and the support of approximately 248 faculty serving the College of Liberal Arts & Human Development, The college of Sciences, The Robert A. Savoie College of Engineering, the Henry Berstein College of Business Administration, and six distinct schools, the campus remains committed to honoring its founding vision and continuing to play a critical role in the region.

Opened in 1958 on the site of a former U.S. Naval Air Station as the region’s first fully integrated public university, LSU New Orleans was created after years of coordinated efforts from civic leaders and residents who believed that an accessible public institution of higher education was vital to the city’s future. Located only 15 minutes away from downtown and the French Quarter, the university occupies a 195‑acre campus in one of the nicest residential areas of the city.

Since its first commencement exercises in 1962, the university has conferred more than 80,000 degrees creating an extensive network of Privateer Alumni that includes prominent local leaders in fields such as business, tourism, athletics, government, and academia.

The university is also an important catalyst of socio‑economic mobility for the region. Its student body includes a significant share of first‑generation students, working students, adult learners, and veterans.

The institution has grown from a commuter‑oriented campus into a comprehensive urban research university with undergraduate, graduate, and doctoral programs in distinctive academic categories tied to the city and region.

Its evolution has been inseparable from the story of New Orleans; an internationally recognized city of creativity, resilience, industry, cultural influence, and global connectivity.

As one of the most strategically important cities in America, New Orleans’s economy is rooted in legacy sectors such as energy, maritime commerce, tourism, healthcare, and international trade. Recently, the city has expanded its economic portfolio to include areas such as coastal restoration, film and media production, technology, and advanced manufacturing. The city’s strengths are the university’s opportunities. New Orleans needs talent, civic leadership, resilient infrastructure, healthcare innovation, artists, and entrepreneurs. This combination of culture, commerce and connectivity gives LSU New Orleans a set of dynamic factors that allows it to serve as both an access institution and a problem‑solving university as it reinvents itself beginning this summer.

LSU New Orleans Welcomes Job Applicants from Varied Backgrounds

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.