Quality Assurance Manager

DHL Global Forwarding; Columbia (SC); On-site; USD 84,675 - 112,900; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Comprehensive Medical Plans

Vision Coverage

Dental Coverage

Paid Time Off

Job summary

DHL Global Forwarding is seeking a Quality Assurance & Duty Finalization Manager in Columbia, South Carolina. This leadership position is responsible for the operational performance and compliance of the CDZ Compliance Team, driving quality assurance and regulatory compliance while enhancing customer satisfaction.

The ideal candidate will have over 7 years of experience in compliance and related operations, along with strong leadership skills. The role offers a competitive salary, benefits, and career advancement opportunities within the leading logistics provider.

Qualifications

• 7+ years in brokerage, post‑entry, compliance, QA, or related operations.
• LCB / CCS preferred.
• 3+ years of supervisory or management experience preferred.

Responsibilities

• Lead and develop Supervisors and/or Leads across Bonds, POA, Post Summary, QA, and Duty Finalization.
• Oversee shipment activities including POA Validation, CTB issuance, quality review, post summary corrections, and duty finalization.
• Ensure compliance with Customs regulations, Import Manual, and SOPs.

Skills

Leadership experience managing people managers or senior specialists

Strong knowledge of bonds, POA, post‑entry, post summary, duty finalization, and QA

Excellent communication, analytical, and decision‑making skills

Proficiency in MS Office and operational data reporting

Job description

Job Title

Post Summary, Quality Assurance & Duty Finalization Manager

Job Location

Columbia, South Carolina

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at [1] https://www.logistics.dhl/us-en/home/careers.html

Position Summary

The Bonds, POA, Post Summary, QA & Duty Finalization Manager (L3) is responsible for the strategic leadership, operational performance, and compliance of the CDZ Compliance Team. This role ensures accurate POA setup and maintenance, Continuous Bond setup and maintenance, duty resolution, quality assurance, and regulatory compliance while driving efficiency, employee development, and customer satisfaction. The Manager provides second-level leadership, oversees supervisors and/or senior specialists, partners with internal stakeholders, and ensures departmental alignment with import regulations, SOPs, and business objectives.

Key Responsibilities

• Lead and develop Supervisors and/or Leads (L2) across Bonds, POA, Post Summary, QA, and Duty Finalization.
• Oversee shipment activities including POA Validation, CTB issuance, quality review, post summary corrections, and duty finalization.
• Ensure compliance with Customs regulations, Import Manual, and SOPs.
• Monitor workloads and assist employees as needed.
• Serve as escalation point for complex operational and compliance issues.
• Drive continuous improvement initiatives and cost‑saving solutions.
• Maintain audit readiness and quality governance.
• Communicate quality and compliance related questions with Customers and Operational staff.
• Identify and provide root cause and corrective actions in conjunction with sector leaders to drive quality improvement.
• Develop and drive system improvements to ensure errors do not repeat.

Skills & Qualifications

• Leadership experience managing people managers or senior specialists.
• Strong knowledge of bonds, POA, post‑entry, post summary, duty finalization, and QA.
• Excellent communication, analytical, and decision‑making skills.
• Proficiency in MS Office and operational data reporting.

Experience

• 7+ years in brokerage, post‑entry, compliance, QA, or related operations.
• LCB / CCS preferred.
• 3+ years of supervisory or management experience preferred.

Pay Range

$84,675.00 - $112,900.00+ (Based on Experience)

Benefits (All Non‑Union Employees)

• Compensation: Competitive base salary plus role dependent performance‑based incentives.
• 401(k) Match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long‑term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [2] DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.