Quality Assurance Manager

WITRON Group; Arlington Heights (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

WITRON Group is seeking a Quality Assurance and Continuous Improvement Manager to lead quality systems and process enhancements across US WIOSS sites. You will drive metrics, manage QA/CI teams, and deliver corrective actions while building cross-functional partnerships to raise standards.

The role emphasizes strategic direction, risk mitigation, and scalable, standardized operations with strong analytics and Lean Six Sigma foundation.

Qualifications

• Bachelor's degree in management, engineering or similar discipline.
• Minimum 5 years of experience in manufacturing management.
• Minimum 3–5 years of experience in quality assurance.
• Experience in WIOSS operations management preferred.
• Experience leading quality assurance and continuous improvement initiatives.

Responsibilities

• Lead the Quality Assurance and Continuous Improvement functions across all WIOSS US sites.
• Manage direct and indirect teams, including QA Leads / Analysts, Continuous Improvement Specialists, Master Data Analysts, Site Management and external vendors.
• Oversee hiring, performance management, employee development, succession planning, and team structure.
• Manage departmental resources, including staffing, budgeting, and allocation of resources across quality and improvement initiatives.
• Develop, implement, and maintain quality assurance policies, standards, and compliance requirements across sites.
• Oversee audits, corrective actions, and follow-up activities to ensure compliance and effective issue resolution.
• Define, monitor, and report on quality KPIs and organizational performance metrics.
• Lead continuous improvement efforts to enhance efficiency, productivity, quality, and standardization across the organization.
• Identify, prioritize, and sponsor improvement initiatives and transformation projects aligned with business objectives.
• Ensure training is developed and delivered to support standardization and consistent implementation across sites.
• Provide strategic direction on quality standards, process improvement, risk mitigation, and operational efficiency.
• Collaborate with senior leadership and cross-functional teams to align quality and continuous improvement priorities with operational and business goals.

Skills

Leadership

Communication

Analytical skills

WIOSS OPM

Lean Six Sigma

Education

Bachelor's degree in management or engineering

Job description

Join WITRON as a Quality Assurance Manager!

Job Summary

As a Quality Assurance and Continuous Improvement Manager at WITRON, you are responsible for leading the organization’s quality and process improvement functions at a managerial level. This role operates in a managerial capacity, overseeing the development, implementation, and continuous enhancement of quality systems and operational processes.

Leads the definition and achievement of quality and performance metrics, while driving enterprise-wide continuous improvement initiatives to optimize operational processes. Identifies organizational needs and develops key talent to strengthen quality, efficiency, and overall performance.

Ideal Candidate Profile

The ideal candidate is a highly disciplined, strategic quality leader with deep WIOSS expertise and a proven track record in driving compliance and operational excellence. You excel in leading quality assurance for complex site deployments, ensuring readiness, mitigating risk, and delivering sustainable results. With strong executive judgment, you identify gaps, implement corrective actions, and lead initiatives that enhance scalability and process maturity. You combine analytical insight with practical execution, using data to optimize performance and advance standardized, system-driven operations. As an influential leader, you engage cross-functional teams, foster accountability and continuous improvement, and bring adaptability and strengths in analytics and Lean Six Sigma.

Supervisory Responsibilities

• Leads and develops Quality Assurance and Continuous Improvement teams across multiple locations.
• Oversees hiring, onboarding, performance management, coaching, and employee development.
• Manage departmental staffing, resource allocation, and succession planning.
• Provides direction and accountability for quality, compliance, and continuous improvement initiatives.
• Leads cross-functional teams and promotes a culture of operational excellence and continuous improvement.

Duties/Responsibilities

• Lead the Quality Assurance and Continuous Improvement functions across all WIOSS US sites
• Manage direct and indirect teams, including QA Leads / Analysts, Continuous Improvement Specialists, Master Data Analysts, Site Management and external vendors, as applicable
• Oversee hiring, performance management, employee development, succession planning, and team structure
• Manage departmental resources, including staffing, budgeting, and allocation of resources across quality and improvement initiatives
• Develop, implement, and maintain quality assurance policies, standards, and compliance requirements across sites
• Oversee audits, corrective actions, and follow-up activities to ensure compliance and effective issue resolution
• Define, monitor, and report on quality KPIs and organizational performance metrics
• Lead continuous improvement efforts to enhance efficiency, productivity, quality, and standardization across the organization
• Identify, prioritize, and sponsor improvement initiatives and transformation projects aligned with business objectives
• Ensure training is developed and delivered to support standardization and consistent implementation across sites
• Provide strategic direction on quality standards, process improvement, risk mitigation, and operational efficiency
• Collaborate with senior leadership and cross-functional teams to align quality and continuous improvement priorities with operational and business goals
• Perform other related duties as assigned

Skills And Abilities

• Strong Leadership and Organizational skills
• Strong communication skills. The ability to speak English language is an advantage
• Strong analytical skills. Experience with Lean, Six Sigma, or similar methodologies is required
• Proven experience operating the WIOSS Automated System (OPM).
• In-depth knowledge of Lean, Six Sigma or other quality methodologies is considered an asset

Qualifications

• Minimum of a bachelor's degree in management, Engineering or similar discipline is required.
• A minimum of 2 years of experience in management roles within WIOSS operations is preferred
• A minimum of 5 years of experience in manufacturing management roles is required
• A minimum of 3–5 years of experience in quality assurance is required

Physical Requirements

• Availability to travel up to 30%-40% as required for support
• Ability to work on-site at customer facilities throughout North America.
• Ability to sit and work at a computer for extended periods.
• Ability to stand and facilitate meetings, workshops, and training activities as necessary.
• Ability to occasionally lift and carry training materials, equipment, or supplies up to 25 pounds.

Join WITRON and be part of a team that's shaping the future of automation logistics!

WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation.

Our benefits at Arlington Heights

Your advantages at a glance. Discover the win-win

Your secure feeling is of great importance to us. Find out about our added values and special benefits.

Team Spirit

We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment.

WITRON Bonus

Employees will have the opportunity to participate in our WITRON bonus program once eligible.

Social Benefits

WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or

bonuses to help celebrate certain milestones.

Top Equipment

We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job.

Corporate Culture

Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you.

Support & Opportunity

Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON.