Quality Assurance Coordinator

Witron-Grou; Arlington Heights (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

WITRON Service America LP seeks a Quality Assurance Coordinator to ensure WIOSS processes across sites and support new site launches. You will audit, drive corrective actions, and standardize QA documentation while promoting compliance.

The ideal candidate has 3–5 years in QA in logistics/manufacturing, strong auditing knowledge, data analysis skills, and bilingual English/French abilities; willingness to travel domestically is essential.

Qualifications

• Post-secondary education in Quality Assurance, Engineering, Operations Management, or a related field.
• 3-5 years of experience in quality assurance or process compliance within a logistics or manufacturing environment.
• Strong understanding and knowledge of auditing principles and process improvement methodologies.
• Excellent organizational and analytical skills with attention to detail.
• English and French mandatory (verbal and written).
• Knowledge of data analysis tools and WITRON-specific reports.
• Ability to work collaboratively across multiple departments and sites.

Responsibilities

• Ensure WIOSS-US processes and procedures are properly implemented at new and existing sites (including floor organization, escalation protocols, incident reporting, etc.), and provide training to new teams
• Conduct audits and spot checks to verify compliance with WITRON standards and customer requirements.
• Initiate corrective actions when deviations from established procedures occur.
• Maintain, create, and standardize quality assurance documentation and protocols to support consistent quality practices
• Identify opportunities to convert manual processes into systemic solutions.
• Communicate effectively with internal and external stakeholders on quality matters.
• Promote compliance awareness and audit readiness across departments
• Assist in creating and executing action plans to address operational or customer needs.
• Develop and implement new procedures based on operational requirements and identify gaps; create reporting tools to track progress of action plans and operational activities.
• Perform other related duties as assigned

Skills

Auditing

Compliance enforcement

Organizational skills

Data analysis

Communication

Change management

Problem solving

Attention to detail

Multi-site logistics

Education

Post-secondary education in QA/Engineering/Operations

Lean Six Sigma certification

Tools

WIOSS reporting systems

Job description

place 60004 Arlington Heights calendar_today 06.10.2026 business WITRON Service America LP

Join WITRON as a Quality Assurance Coordinator!

Job Summary

The Quality Assurance Coordinator ensures the consistent application of WIOSS processes and procedures across all operational sites. This role supports new site launches, verifies compliance at existing sites through audits and spot checks, and drives operational readiness, gap closure, and change management. Additionally, the Coordinator upholds WITRON standards across all departments by validating that each implementation step is executed accurately and in alignment with established guidelines.

The ideal candidate is a detail-oriented, highly organized professional who either possesses strong knowledge of WIOSS processes and procedures or can acquire it quickly. They excel at ensuring compliance and operational readiness, particularly during new site launches, and demonstrate leadership in driving corrective actions and managing change. This individual combines analytical expertise with practical problem-solving skills and is comfortable conducting audits, training teams, and transitioning manual processes into systemic solutions. Adaptability to dynamic environments, and a willingness to travel frequently are essential. Experience with data analysis tools and familiarity with Lean Six Sigma principles are considered strong assets.

Supervisory Responsibilities

In direct responsibilities from the WIOSS teams.

Duties/Responsibilities

Ensure WIOSS-US processes and procedures are properly implemented at new and existing sites (including floor organization, escalation protocols, incident reporting, etc.), and provide training to new teams

Conduct audits and spot checks to verify compliance with WITRON standards and customer requirements.

Initiate corrective actions when deviations from established procedures occur.

Maintain, create, and standardize quality assurance documentation and protocols to support consistent quality practices

Identify opportunities to convert manual processes into systemic solutions.

Communicate effectively with internal and external stakeholders on quality matters.

Promote compliance awareness and audit readiness across departments

Assist in creating and executing action plans to address operational or customer needs.

Develop and implement new procedures based on operational requirements and identify gaps; create reporting tools to track progress of action plans and operational activities.

Perform other related duties as assigned

Skills and Abilities

Expertise in auditing and compliance enforcement, including developing and applying audit frameworks

Excellent organizational and time-management skills, capable of handling multiple priorities

Analytical proficiency with data analysis tools and WITRON-specific reporting systems

Effective communication and leadership skills for training teams and driving corrective actions

Ability to identify manual processes and convert them into systemic solutions

Adaptability and independence in dynamic, multi-site environments

Strong attention to detail and ability to maintain high standards under pressure

Ability to work in temperature conditions ranging from 55°F to -15°F (13°C to -26°C), (PPE provided)

Requires frequent domestic travel for training, participation in internal and customer meetings, and to provide support at other facilities as needed

Flexibility to work any shift as required by operational needs, including evenings, weekends, and holidays

Ability to be on call as needed to ensure operational integrity

Qualifications:

Post-secondary education in Quality Assurance, Engineering, Operations Management, or a related field

3- 5 years of experience in quality assurance or process compliance within a logistics or manufacturing environment

Strong understanding and knowledge of auditing principles and process improvement methodologies

Excellent organizational and analytical skills with attention to detail

English and French mandatory (verbal and written)

Knowledge of data analysis tools and WITRON-specific reports

Ability to work collaboratively across multiple departments and sites

Lean Six Sigma or other quality program certification is an advantage

Change management experience is an advantage

Physical Requirements

Availability to travel up to 30%-40% as required for support

Ability to work on-site at customer facilities throughout North America

Ability to sit and work at a computer for extended periods

Ability to stand and facilitate meetings, workshops, and training activities as necessary

Ability to occasionally lift and carry training materials, equipment, or supplies up to 25 pounds

WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Di sabled/Veteran/ Gender Identity/Sexual Orientation.