Quality Assurance Manager

Witron-Grou; Arlington Heights (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

WITRON Service America LP seeks a Quality Assurance and Continuous Improvement Manager to lead quality systems and process improvements across WIOSS US sites. You will drive enterprise-wide initiatives, set KPIs, and mentor teams to achieve robust, scalable operations.

The role requires Lean Six Sigma proficiency, strategic thinking, and strong cross-functional execution. Travel to customer facilities across North America is expected as part of implementing standards and improvements.

Qualifications

• Minimum of a bachelor’s degree in management, engineering or a related field.
• 2+ years in management roles within WIOSS operations preferred.
• 5+ years in manufacturing management
• 3–5 years in quality assurance

Responsibilities

• Lead QA and Continuous Improvement functions across all WIOSS US sites.
• Oversee direct and indirect teams including QA Leads/Analysts and CI Specialists.
• Manage staffing, budgeting and resource allocation for quality initiatives.
• Develop, implement and maintain quality policies and compliance across sites.
• Oversee audits, corrective actions and follow-up to ensure issue resolution.
• Define, monitor and report on quality KPIs and organizational performance.
• Lead continuous improvement to enhance efficiency, productivity and standardization.
• Collaborate with senior leadership to align quality priorities with business goals.
• Provide training to support standardized implementations across sites.

Skills

Leadership

Quality management

Lean Six Sigma

Analytics

Cross-functional collaboration

Communication

WIOSS expertise

Strategic thinking

Education

Bachelor's degree in Management/Engineering

Tools

WIOSS OPM

Job description

place 60004 Arlington Heights calendar_today 06.10.2026 business WITRON Service America LP

Join WITRON as a Quality Assurance Manager!

Job Summary

As a Quality Assurance and Continuous Improvement Manager at WITRON, you are responsible for leading the organization’s quality and process improvement functions at a managerial level. This role operates in a managerial capacity, overseeing the development, implementation, and continuous enhancement of quality systems and operational processes.

Leads the definition and achievement of quality and performance metrics, while driving enterprise-wide continuous improvement initiatives to optimize operational processes. Identifies organizational needs and develops key talent to strengthen quality, efficiency, and overall performance.

Ideal Candidate Profile

The ideal candidate is a highly disciplined, strategic quality leader with deep WIOSS expertise and a proven track record in driving compliance and operational excellence. You excel in leading quality assurance for complex site deployments, ensuring readiness, mitigating risk, and delivering sustainable results. With strong executive judgment, you identify gaps, implement corrective actions, and lead initiatives that enhance scalability and process maturity. You combine analytical insight with practical execution, using data to optimize performance and advance standardized, system-driven operations. As an influential leader, you engage cross-functional teams, foster accountability and continuous improvement, and bring adaptability and strengths in analytics and Lean Six Sigma

Supervisory Responsibilities

Leads and develops Quality Assurance and Continuous Improvement teams across multiple locations.

Oversees hiring, onboarding, performance management, coaching, and employee development.

Manage departmental staffing, resource allocation, and succession planning.

Provides direction and accountability for quality, compliance, and continuous improvement initiatives.

Leads cross-functional teams and promotes a culture of operational excellence and continuous improvement.

Duties/Responsibilities

Lead the Quality Assurance and Continuous Improvement functions across all WIOSS US sites

Manage direct and indirect teams, including QA Leads / Analysts, Continuous Improvement Specialists, Master Data Analysts, Site Management and external vendors, as applicable

Oversee hiring, performance management, employee development, succession planning, and team structure

Manage departmental resources, including staffing, budgeting, and allocation of resources across quality and improvement initiatives

Develop, implement, and maintain quality assurance policies, standards, and compliance requirements across sites

Oversee audits, corrective actions, and follow-up activities to ensure compliance and effective issue resolution

Define, monitor, and report on quality KPIs and organizational performance metrics

Lead continuous improvement efforts to enhance efficiency, productivity, quality, and standardization across the organization

Identify, prioritize, and sponsor improvement initiatives and transformation projects aligned with business objectives

Ensure training is developed and delivered to support standardization and consistent implementation across sites

Provide strategic direction on quality standards, process improvement, risk mitigation, and operational efficiency

Collaborate with senior leadership and cross-functional teams to align quality and continuous improvement priorities with operational and business goals

Perform other related duties as assigned

Skills and Abilities

Strong Leadership and Organizational skills

Strong communication skills. The ability to speak English language is an advantage

Strong analytical skills. Experience with Lean, Six Sigma, or similar methodologies is required

Proven experience operating the WIOSS Automated System (OPM).

In-depth knowledge of Lean, Six Sigma or other quality methodologies is considered an asset

Qualifications

Minimum of a bachelor's degree in management, Engineering or similar discipline is required.

A minimum of 2 years of experience in management roles within WIOSS operations is preferred

A minimum of 5 years of experience in manufacturing management roles is required

A minimum of 3–5 years of experience in quality assurance is required

Physical Requirements

Availability to travel up to 30%-40% as required for support

Ability to work on-site at customer facilities throughout North America.

Ability to sit and work at a computer for extended periods.

Ability to stand and facilitate meetings, workshops, and training activities as necessary.

Ability to occasionally lift and carry training materials, equipment, or supplies up to 25 pounds.

WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation.