Quality Assurance Manager

Dungarvin; Albuquerque (NM); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Vision and Dental Insurance

Flex Spending and HSA Accounts

Pet Insurance

Life Insurance

401 K plan with employer match

PTO

Growth and Development Opportunities

Employee Referral Program

Employee Assistance Program

National Brand Discounts

Tapcheck pay access

Paid training and orientation

Job summary

Dungarvin is seeking a Quality Assurance Manager (QAM) to lead the QA department, oversee audits, and ensure services meet high quality and safety standards. The role requires collaboration with operations across New Mexico and travel to multiple sites.

The ideal candidate has a Bachelor’s degree with 3+ years in human services and at least 2 years in QA, plus supervisory experience and strong communication skills.

Qualifications

• Bachelor’s degree and a minimum of 3 years of experience in human services, and at least 2 years of quality assurance.
• Minimum of 1 year of supervisory experience.
• Experience conducting internal investigations related to maltreatment, licensing violations, and company compliance.
• Experience developing policies, procedures and practices within QA and program operations.
• Strong written and verbal communication skills.
• Proactive, independent mindset and ability to work with multiple teams.

Responsibilities

• Provide leadership and supervision to the QA team.
• Oversee quality assessment and improvement initiatives.
• Ensure QA processes meet regulatory and licensure standards.
• Conduct site visits and data reviews.
• Train and develop QA staff.
• Collaborate with operations to drive service quality and safety.
• Lead investigations into maltreatment and compliance issues.
• Prepare reports and communicate findings to leadership.

Education

Bachelor’s degree in Human Services/Related Field

3+ years in human services

2+ years in quality assurance

Job description

• Compensation: USD 65,000 - USD 65,000 - yearly

Company Description

AtDungarvin, we are more than a provider of support services—we’rea mission-driven team rooted in respect,responseand choice. Since 1976,we’vebeen dedicated to meeting people where they are, working alongside them to provideperson centeredsupports that allow people to live independently as possible.You’llwork directly with people in need ofassistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference – one person, one voice, one choice at a time!We encourage you to embrace this opportunity toimpactsomeone’s life!

Starting Pay: $65,000

Schedule: Monday-Friday, 8am-5pm. Some travel throughout Dungarvin's locations in New Mexico is required. (Albuquerque, Grants, Gallup, and Farmington)

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO)for eligible employees
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access to 50% of your pay before payday
• PAID training and orientation

Job Description

What You Get To Do:

The Quality Assurance Manager (QAM) will provide leadership and management of the Quality Assurance (QA) Department through administrative and programmatic support to assure high-quality services, promote the safety and wellbeing of people in supports, facilitate business growth, maximise customer satisfaction, and minimise organisational risk. The QA Manager will work collaboratively with all levels of operations to ensure quality standards are met and maintained. This includes program oversight, coordinating and conducting site visits, independent electronic health record (EHR) data reviews, and partnering with operations to build on strengths and fix weaknesses. The QAM will participate and lead other QA staff in working closely with internal teams to ensure that quality of service meets or exceeds industry standards and regulatory requirements.

Duties include but are not limited to:

• Provide leadership and supervision to the QA team.
• Assist in quality assessment, intervention and enhancement of services and supports.
• Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.
• Data review, reporting and communication.
• Employee training and development.
• Coordinate and lead state quality assurance practices, implementing and leading national standards and practices.
• Assure all investigations are completed professionaland in a timely manner.
• Assure programs meet licensure and certification requirements.
• Conduct regular program site visits to review operations and observe service delivery.

Qualifications

What makes you a great fit:

• Bachelor’s degree and a minimum of 3 years of experience in human services, and at least 2 years of quality assurance.
• Minimumof 1 year of supervisory experience.
• Minimum 3 years’ experience conducting internal investigations related to maltreatment, licensing violations, and company compliance with internal policies and procedures.
• Experience leading and managing quality assurance initiatives with demonstrated responsibility leading quality outcomes and practices.
• Experience required in the area of developing policies, procedures and practices within the area of quality assurance, program operations and delivery of care.
• Experience developing and leading training initiatives, including but not limited to quality assurance and investigation practices.
• Good communicationis key in this role.You’llrely on your reading, writing, and communication skills to document care, follow support plans, and collaborate with both internal and external team members.
• A proactive and independent mindset. A self-starter with follow through would thrive in this role.

Additional Information

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.