Human Services Quality Assurance (QA) Compliance Manager

SmartRecruiters, Inc.; Florence (KY); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Compensation

Flexible schedule

401K match

Paid time off

Health insurance

Dental & vision

Life & disability insurance

FSA/HSA

Brand discounts

Employee referral program

Employee assistance program

Tapcheck access

Career mobility

Job summary

Dungarvin is hiring a Human Services Quality Assurance (QA) Compliance Manager to lead a QA team and ensure services meet program requirements and the organization’s mission. You will train staff, oversee quality assessments, and drive continuous improvements to support individuals with developmental disabilities across the service offerings.

The role emphasizes collaboration, adherence to policies, and data-driven reporting, with travel as needed to support initiatives and audits.

Qualifications

• Bachelor’s Degree in a Human Services field
• Two years of experience in a related field
• Two years of supervisory experience
• Direct experience with individuals with disabilities
• Project management experience preferred
• Strong decision-making, time management, research, and interpersonal skills
• Proven communication and project management abilities; independent, responsible, mature, flexible
• Basic computer skills required

Responsibilities

• Lead, coach, mentor the QA staff (3 coordinators)
• Develop and deliver training to ensure adherence to regulations, policies, and procedures
• Assist in quality assessment and enhancement of services and supports
• Ensure services provided are of the highest quality
• Contribute to plan of improvement when issues are identified
• Maintain quality processes through audits and inspections; identify issues and recommend improvements
• Provide data review, reporting and communication

Skills

Supervisory experience

Project management

Communication skills

Interpersonal skills

Decision-making

Education

Bachelor’s Degree in a Human Services field

Tools

MS Office

Job description

Human Services Quality Assurance (QA) Compliance Manager

• Full-time

Who We Are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, and/or complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

What We Offer:

• Compensation: Starting $60,000/year
• Work Schedule: Typically, 8 AM – 5 PM EST, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones. Some travel is required, for intermittent and extended overnight trips.
• 401 K plan with up to 3% employer match after one year of service.
• Time Away: PTO that increases with tenure, PTO donation options.
• Insurance & Health: Medical, dental, vision (domestic partners eligible for dental), pet insurance, long-term disability & life insurance at no cost, plus supplemental insurance options, FSA, and HSA
• Employee Perks: National Brand Discounts, Employee Referral Program.
• Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)
• Job Mobility: Opportunities within Dungarvin’s 17states of service

What You Get To Do:

TheQuality Assurance (QA) Compliance Manageris part of a dynamic team responsible to ensure that services are delivered in accordance with program design,and Dungarvin’s mission of respecting and responding to the choices of individuals with developmental disabilities.

• Lead, coach, mentor the QA staff (3 coordinators)
• Develop, and delivertraining and mentoring to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures
• Assist in quality assessment, intervention and enhancement of services and supports.
• Assure that all services provided are of the highest possible quality
• Be involved in the development, review, and implementation of the plan of improvement, if issues are identified.
• Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.
• Provide data review, reporting and communication.

What Makes You A Great Fit:

• Bachelor’s Degree in a Human Services field
• Two (2) years ofexperience in a related field
• Two (2) years of supervisory experience
• Must have prior experience working directly with individuals with disabilities
• Prior experience in project management is preferred.
• The qualified person will possess excellent decision-making, time management, research, and interpersonal skills.
• Must have proven communication, and project management skills; must be independent, responsible, mature, and flexible.
• Basic computer skills required.

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.