Quality Assurance Lead for Program Integrity & Improvement

Fedcap Group; New York, Northern (NY, KY); Hybrid; USD 66,000 - 75,000; Full time

Job summary

Fedcap Inc. is seeking a Quality Assurance (QA) Specialist to ensure integrity and continuous improvement of program operations across contracts.

You will monitor, evaluate, and enhance services, develop SOPs, and support audit processes to drive high-quality employment services for jobseekers, including those with disabilities or health barriers. The role focuses on compliance with contract requirements, audit findings response, and implementing robust quality systems to measure and improve

Qualifications

• Bachelor's degree in a related discipline; master's degree a plus.
• 3–5 years of experience in Quality Assurance, monitoring or Compliance.
• Experience with Continuous Quality Improvement frameworks and QA instruments.
• Strong electronic data analysis and QA reporting abilities.

Responsibilities

• Assist the Director of Quality Assurance with the QA program and audit procedures, aiming for near 100% compliance with contract requirements.
• Audit 5% of contract case files quarterly; complete 15–35 file reviews weekly.
• Perform weekly/monthly site visits and follow up on all identified non-compliance issues.
• Conduct monthly safety and risk assessments to ensure ADA/regulatory compliance at service locations.
• Prepare corrective action plans in response to external audit findings to achieve remediation success.

Skills

Quality Assurance

Monitoring

Compliance

Data analysis

Auditing

Education

Bachelor's degree in a related discipline

Master's degree is a plus

Job description

Fedcap Inc. is seeking a Quality Assurance (QA) Specialist to ensure integrity and continuous improvement of program operations across contracts.

You will monitor, evaluate, and enhance services, develop SOPs, and support audit processes to drive high-quality employment services for jobseekers, including those with disabilities or health barriers. The role focuses on compliance with contract requirements, audit findings response, and implementing robust quality systems to measure and improve