Quality Assurance Lead - After-Sales & Product Quality

Alliance Laundry Systems LLC; Ripon (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

Alliance Laundry Systems LLC in Ripon, WI, seeks a Quality Assurance Specialist to act as the customer advocate within After Sales, collaborating with Engineering, Manufacturing and global Sales operations to safeguard product quality.

You will monitor quality alert systems, coordinate repairs and inspections, perform data-driven analyses of warranty data, and implement corrective actions to exceed defined quality standards.

Qualifications

• Associate's degree in relevant field required; equivalent combination of education and experience will be considered
• At least 2 years of related experience; prior leadership experience preferred
• Strong written and oral communications; ability to interact positively and empathize with customers and subordinates
• Ability to manage multiple tasks to accomplish company goals

Responsibilities

• Provide critical voice for product quality within the organization, including audits, inspection, Total Cost of Quality, product design, and non-conforming product management
• Review, analyze, prioritize, report, and implement necessary corrective actions to improve quality at all levels (specific, preventive, systemic)
• Set appropriate goals for Product and Customer Quality
• Evaluate and enhance quality standards, technologies, and approaches as needed
• Measure and Drive improvement to key quality performance metrics
• Manage customer compliance with Alliance quality processes, while proactively controlling costs of quality and recommending training when needed
• Control, correct and prevent technical and product quality issues by collaborating with Engineering, Product Management and Plant Quality Engineering
• Partner with Procurement and Engineering to address and resolve supplier part quality concerns

Skills

Strong communication

Multitasking

Team collaboration

Organizational skills

Microsoft Office

Customer experience

Education

Associate's degree in relevant field

Tools

Microsoft Office Suite

Job description

Alliance Laundry Systems LLC in Ripon, WI, seeks a Quality Assurance Specialist to act as the customer advocate within After Sales, collaborating with Engineering, Manufacturing and global Sales operations to safeguard product quality.

You will monitor quality alert systems, coordinate repairs and inspections, perform data-driven analyses of warranty data, and implement corrective actions to exceed defined quality standards.