Quality Assurance Coordinator

Omni Family of Services; Nashville (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

ESOP ownership

Tuition reimbursement program

Job summary

Omni Family of Services in Nashville, TN, is seeking a Quality Assurance Coordinator to perform CQI activities, case reviews, and support contract deliverables across assigned programs, while representing the agency to external stakeholders.

We value a Bachelor's in Social Services or related field (Master's preferred) and 3–5 years in a therapeutic setting with proven quality assurance experience, plus strong analytical and interpersonal skills in a collaborative, trauma-informed environment.

Qualifications

• Bachelor’s degree in Social Services or closely related field required; Master’s degree preferred.
• 3–5 years of progressive experience in a therapeutic service setting, developing and implementing quality assurance methods.
• Demonstrated decision making, organizational, interpersonal, and analytical skills.

Responsibilities

• Perform CQI activities and case reviews.
• Support achievement of contract deliverables and accreditation activities.
• Represent the agency with external stakeholders as assigned.

Skills

Analytical skills

Interpersonal skills

Decision making

Education

Bachelor’s degree in Social Services or closely related field

Master’s degree preferred

Job description

Current job opportunities are posted here as they become available.

Position Title: Quality Assurance Coordinator

Join Our Mission to Empower and Transform Lives

As the Quality Assurance Coordinator, you would be responsible for performing continuous quality improvement (CQI) activities, case review activities, providing support in achieving contract deliverables, accreditation activities and other related support functions in the assigned program(s) or business division(s). This position represents the agency with external stakeholders as assigned.

At Omni Family of Services, we are more than a multi-state human services agency—we are a family dedicated to making a meaningful impact. Through foster care, adoption, outpatient behavioral health, and community-based family support, we provide innovative, evidence-based, and trauma-responsive care that empowers children, adults, and families on their journey to healing and growth.

Guided by our core values of Embracing Diversity, Safety, Trustworthiness, Emotional Intelligence, Empowerment, and Mindful Collaboration (ESTEEM), we are committed to creating a culture of safety, hope, and resilience. As a trauma-competent organization, we are actively working toward becoming a Hope-Centered Agency, believing in the transformative power of hope—the belief that tomorrow can be brighter and that we all have the power to make it so.

If you’re passionate about advancing safety, healing, and positive change, Omni Family of Services invites you to join us and be part of a team that transforms lives and communities. We are 100% employee owned and we are as dedicated to supporting our team members as we are to the clients we serve.

What you bring to this role:

• Bring your passion and expertise
• A desire to help others become the best they can be in serving our clients while managing a healthy work/life balance.
• Ability to be a team member and thought leader.
• Bachelor’s degree in Social Services or closely related field required. Master’s degree is preferred.
• Must have minimum 3-5 years of progressive experience in a therapeutic service setting, developing and implementing quality assurance methods and practices.
• Demonstrated decision making, organizational, interpersonal, and analytical skills required, or equivalent education and experience.
• Valid Driver’s License, Proof of Automobile Insurance and Reliable Transportation

Our Company Benefits Include:

• Competitive salary and a comprehensive benefits package
• Medical, Dental, Prescription Drug Coverage and Vision
• Life Insurance
• Long-Term Disability & Short Term Disability
• Flexible Spending Accounts & Health Savings Accounts
• Critical Illness & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Paid Vacation Time (based on eligibility) & Paid Sick Time (based on eligibility)
• Paid Holidays (based on eligibility)
• Tuition Reimbursement Program for job-related degrees
• Mileage & Monthly Tech Allowance (based on eligibility)
• On-demand Pay Options
• Employee Stock Ownership Plan (ESOP) long-term retirement plan - Omni is a 100% employee-owned company. Through the (ESOP), the company’s success provides employees ownership interest in the company. As the company grows and matures, so will the retirement funds of our employees.