Quality Assurance & Contracts Lead (Real Estate)

Disney; Honolulu (HI); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Long‑term incentive program

Medical benefits

Job summary

Disney Vacation Club (DVC) in Honolulu is seeking a Quality Assurance Manager to supervise contract quality, ensure compliance, and streamline the closing process for member contracts. You will validate contracts, coordinate electronic transmission, and support cross‑functional teams in delivering accurate documentation and timely approvals.

The role requires 1–2 years of contract review experience, strong organizational skills, and exceptional communication.

Qualifications

• 1–2 years of experience reviewing and improving real estate or timeshare contracts.
• Strong time‑management skills with ability to handle multiple priorities and meet deadlines.
• Comfortable partnering with cross‑functional teams and operating with both salaried and hourly staff.
• Proficient in using multiple computer systems and troubleshooting issues.
• Excellent questioning and problem‑solving skills.
• Self‑starter who thrives in a team environment and challenges the status quo by seeking ways to improve processes.
• Attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Customer‑service skills (in‑person, phone, email).

Responsibilities

• Validate that submitted contracts meet legal, regulatory, and financial recommendations.
• Prepare contracts for transmission to participants via electronic file methods.
• Facilitate the closing process by reviewing documents with DVC members in person or remotely using the digital signing and remote notary system.
• Review all files received from contributors to ensure accuracy and completeness.
• Provide member support: answer product questions, troubleshoot technical issues, process payments, resolve member concerns, assist with sales or transfer questions, create contracts, and monitor charges for purchases made through the member website.
• Credit underwriting: review credit reports and determine credit approval for financing purchases.
• Support sales team: answer general product questions, ensure documentation is up to date, troubleshoot technical issues with the contract process.
• Pipeline management: maintain up‑to‑date contracts and support documentation to ensure contracts align with business objectives.
• Stock management: track available stock for sale and fulfill pending requests.
• Accurate recording of contracts into respective counties' databases.
• Member administration: update memberships, process resale contracts, process buyback documents, and related tasks.

Skills

Attention to detail

Time management

Cross-functional teamwork

Problem solving

Communication skills

Customer service

Education

Bachelor's Degree

Job description

Disney Vacation Club (DVC) in Honolulu is seeking a Quality Assurance Manager to supervise contract quality, ensure compliance, and streamline the closing process for member contracts. You will validate contracts, coordinate electronic transmission, and support cross‑functional teams in delivering accurate documentation and timely approvals.

The role requires 1–2 years of contract review experience, strong organizational skills, and exceptional communication.