Quality Assurance & Continuous Improvement Lead

Princess House, Inc.; Mansfield (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Princess House, Inc. is seeking a Quality Operations Manager to lead the daily operations of the Quality Department, manage the quality team, oversee testing, supplier quality, and customer issues, and drive continuous improvement initiatives across the organization.

This role collaborates with Product Development, Sourcing, Distribution Centers, and Customer Service to resolve quality issues and drive improvements.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5+ years of quality experience in manufacturing or consumer products.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and critical thinking skills.
• Experience working with suppliers and cross-functional teams.

Responsibilities

• Manage the day-to-day operations of the Quality Department.
• Lead, coach, and develop Quality team members.
• Set department priorities and monitor workload.
• Ensure products meet company quality standards and specifications.
• Oversee product testing, inspections, and supplier quality activities.
• Review customer complaints and product returns to identify trends and corrective actions.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Distribution Centers, and Customer Service on quality-related projects.
• Maintain quality procedures, specifications, and documentation.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare and present quality performance reports for leadership.
• Travel to suppliers and company facilities as needed.
• Provide quality expertise to support regulatory and compliance initiatives and collaborate with cross-functional teams on related activities

Skills

Strong communication

Cross-functional collaboration

Quality systems experience

Education

Bachelor’s degree preferred or equivalent experience

5+ years of quality experience in manufacturing or consumer products

Previous supervisory or leadership experience preferred

Tools

Microsoft Office 365

SharePoint

Excel

Job description

Princess House, Inc. is seeking a Quality Operations Manager to lead the daily operations of the Quality Department, manage the quality team, oversee testing, supplier quality, and customer issues, and drive continuous improvement initiatives across the organization.

This role collaborates with Product Development, Sourcing, Distribution Centers, and Customer Service to resolve quality issues and drive improvements.