Quality Manager

Planet Group; Mansfield (MA); On-site; USD 115,000 - 120,000; Full time

Job summary

Planet Group is seeking a Quality Manager to lead the daily operations of the Quality Department, ensuring products meet quality standards and supervising the quality team. You will oversee testing, supplier quality, customer issues, and drive continuous improvement initiatives.

This role collaborates with Product Development, Sourcing, Distribution Centers, and Customer Service to resolve quality issues and implement corrective actions, with travel to suppliers and company facilities as needed.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3+ years of quality experience in manufacturing or consumer products.
• Leadership or supervisory experience preferred.
• Strong communication, organization, and critical thinking skills.
• Experience working with suppliers and cross-functional teams.
• Proficiency in Microsoft Office; SharePoint, Teams and Excel.

Responsibilities

• Manage the day-to-day operations of the Quality Department.
• Lead, coach, and develop Quality team members.
• Set department priorities and monitor workload.
• Ensure products meet company quality standards and specifications.
• Oversee product testing, inspections, and supplier quality activities.
• Review customer complaints and product returns to identify trends and corrective actions.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Distribution Centers, and Customer Service on quality-related projects.
• Maintain quality procedures, specifications, and documentation.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare and present quality performance reports for leadership.
• Travel to suppliers and company facilities as needed.
• Provide quality expertise to support regulatory and compliance initiatives and collaborate with cross-functional teams on related activities

Skills

Quality leadership

Cross-functional teamwork

Strong communication

Problem solving

Quality awareness

Education

Bachelor's degree

Tools

Microsoft Office

SharePoint

Teams

Excel

Job description

A Quality Manager

responsible forleading the daily operations of the Quality Department and ensuring products meet company quality standards. This role manages the quality team, oversees testing, supplier quality, customer issues, and continuous improvement initiatives. The Quality Operations Manager works closely with Product Development, Sourcing, Distribution Centers, and Customer Service to resolve quality issues and drive improvements.

Required:

• Bachelor's degree preferred or equivalent experience.
• 3+ years of quality experience in manufacturing or consumer products.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and critical thinking skills.
• Experience working with suppliers and cross-functional teams.
• Proficiency in Microsoft Office; SharePoint, Teams and Excel.

Job Duties & Responsibilities:

• Manage the day-to-day operations of the Quality Department.
• Lead, coach, and develop Quality team members.
• Set department priorities and monitor workload.
• Ensure products meet company quality standards and specifications.
• Oversee product testing, inspections, and supplier quality activities.
• Review customer complaints and product returns to identify trends and corrective actions.
• Work with suppliers to resolve quality issues and improve product performance.
• Partner with Product Development, Sourcing, Distribution Centers, and Customer Service on quality-related projects.
• Maintain quality procedures, specifications, and documentation.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Prepare and present quality performance reports for leadership.
• Travel to suppliers and company facilities as needed.
• Provide quality expertise to support regulatory and compliance initiatives and collaborate with cross-functional teams on related activities

Pay: $115K - $120K