Quality Assurance & Compliance Specialist - Field Operations

R&D Transportation Services, Inc.; San Francisco (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

R&D Transportation Services, Inc. is seeking a Quality Assurance Specialist to support Field Operations in the San Francisco area.

The role focuses on ensuring safety and quality across contracted transportation vendors and driving continuous improvements. The QA Specialist will conduct vendor audits, lead compliance workshops, investigate incidents, and collaborate with Scheduling and Customer Service to resolve issues affecting riders and program outcomes.

Qualifications

• College degree preferred or 5+ years related experience in transportation services.
• Experience with audits, compliance and safety procedures within transportation sectors.
• Strong written and verbal communication skills for internal and external stakeholders.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data collection processes.

Responsibilities

• Vendor audits to ensure safety, reliability, and contractual compliance.
• Conduct monthly compliance workshops and training for drivers and staff.
• Investigate and document special incident reports with timely escalation.
• Monitor field operations to improve efficiency, route execution, and on-time performance.
• Coordinate with Scheduling and Customer Service to resolve service issues with stakeholders.

Skills

Attention to detail

Communication skills

Problem solving

Independent work

Time management

Education

College degree preferred

Tools

MS Office

Job description

R&D Transportation Services, Inc. is seeking a Quality Assurance Specialist to support Field Operations in the San Francisco area.

The role focuses on ensuring safety and quality across contracted transportation vendors and driving continuous improvements. The QA Specialist will conduct vendor audits, lead compliance workshops, investigate incidents, and collaborate with Scheduling and Customer Service to resolve issues affecting riders and program outcomes.