Quality Assurance & Compliance Specialist

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Plan (Medical, Dental & Vision)

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Compliance Specialist to develop and maintain quality systems across the organization. The role focuses on auditing, chart reviews, and implementing corrective actions to ensure regulatory compliance. This is a hybrid of administrative and hands-on quality assurance work.

Schedule is Monday–Friday, 9am–5pm, on-site. Pay range is $21.00–$24.00 per hour. Experience in human services or related education, CQI familiarity, and strong data skills

Qualifications

• Minimum one year in human services or related field.
• Ability to work independently and manage time.
• Familiarity with CQI, benchmarking, and process management tools.
• Experience developing training programs aligned with CQI.

Responsibilities

• Develop and implement quality measurement systems aligned with organizational goals.
• Lead audits and chart reviews to ensure regulatory compliance.
• Monitor quality metrics and report trends.
• Collaborate with programs and leadership to drive improvements.
• Prepare documentation for state audits and participate in committees.
• Support ongoing compliance activities across departments.

Skills

Quality Assurance

CQI principles

Data analysis

Communication

Independent work

Education

Experience in human services or related education

Tools

MS Word

Excel

Data entry

Job description

Mental Health Association - Western MA is seeking a Compliance Specialist to develop and maintain quality systems across the organization. The role focuses on auditing, chart reviews, and implementing corrective actions to ensure regulatory compliance. This is a hybrid of administrative and hands-on quality assurance work.

Schedule is Monday–Friday, 9am–5pm, on-site. Pay range is $21.00–$24.00 per hour. Experience in human services or related education, CQI familiarity, and strong data skills