Compliance Specialist

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Plan (Medical, Dental & Vision)

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Compliance Specialist to develop and maintain quality systems across the organization. The role focuses on auditing, chart reviews, and implementing corrective actions to ensure regulatory compliance. This is a hybrid of administrative and hands-on quality assurance work.

Schedule is Monday–Friday, 9am–5pm, on-site. Pay range is $21.00–$24.00 per hour. Experience in human services or related education, CQI familiarity, and strong data skills

Qualifications

• Minimum one year in human services or related field.
• Ability to work independently and manage time.
• Familiarity with CQI, benchmarking, and process management tools.
• Experience developing training programs aligned with CQI.

Responsibilities

• Develop and implement quality measurement systems aligned with organizational goals.
• Lead audits and chart reviews to ensure regulatory compliance.
• Monitor quality metrics and report trends.
• Collaborate with programs and leadership to drive improvements.
• Prepare documentation for state audits and participate in committees.
• Support ongoing compliance activities across departments.

Skills

Quality Assurance

CQI principles

Data analysis

Communication

Independent work

Education

Experience in human services or related education

Tools

MS Word

Excel

Data entry

Job description

The Compliance Specialist is responsible for developing and maintain systems that support continuous quality improvement across the organization. This role will focus on designing and implementing auditing programs, reviewing audit systems, conducting feedback reviews, and assisting in implementing corrective actions. The Compliance Specialist will work directly with programs to perform chart reviews and compliance audits, ensuring adherence to regulatory standards. This is a hybrid of an administrative and hands on position focused on quality assurance and compliance oversight.

Schedule: Monday - Friday 9am - 5pm (100% on-site, in person position)

Pay range: $21.00 - $24.00 per hour

Essential Job Responsibilities

• Assist in developing and implementing quality measurement systems and plans aligned with MHA’s strategic goals, including participation in the annual quality plan preparation.
• Promote data use across the organization by establishing benchmark quality statistics and collaborating with external organizations for benchmarking. Monitor and interpret trends while staying updated on quality standards and regulations.
• Support quality management efforts and reduce compliance risks by ensuring adherence to quality policies and procedures.
• Integrate quality improvement initiatives into core functions, working with leadership to enhance service efficiency and effectiveness.
• Oversee the collection of quality metrics, ensuring data accuracy and compliance for reporting purposes. Develop audits to ensure ongoing regulatory compliance.
• Advocate for policies that support the organization’s mission and establish processes for their ongoing review and revision.
• Analyze data trends and collaborate with programs to implement effective improvement processes. Provide feedback and track results, monitoring corrective actions.
• Participate in committees focused on quality management and performance improvement, facilitating compliance reviews.
• Prepare documentation for state audits and collaborate with administrative departments during audit processes.
• Support the overall compliance activities of the agency across the areas.

• One year experience working in human services related field or educational equivalent.
• Demonstrated ability to work independently and manage time effectively while collaborating with teams.
• Familiarity with Continuous Quality Improvement principles, quality benchmarking, and process management tools.
• Experience in developing training programs that align with MHA's mission and CQI initiatives.
• Knowledge of system creation, data collection, and outcome measurement.
• Proficient in MS Word, Excel, and data entry.
• Capable of implementing organizational programs and coordinating staff efforts to meet objectives.
• Strong understanding of regulatory requirements in mental health, substance abuse, and healthcare.
• Skilled in organizing and analyzing quality data, identifying errors, and implementing corrections.
• Excellent interpersonal skills with a compassionate approach.
• Strong oral, written, and organizational abilities.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability