QA Specialist – On-Site Behavioral Health Quality & Compliance

Riverbend Community Mental Health, Inc.; Concord (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

PTO accrual

8 Paid Holidays

403(b) Retirement Plan

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

Riverbend Community Mental Health, Inc. in Concord, NH is seeking a QA Specialist to join our Quality Assurance team and strengthen clinical quality, regulatory compliance, risk management, and continuous improvement across the agency.

You will review clinical documentation, ensure Medicaid and SAMHSA standards, coordinate incident reporting, and monitor KPIs to drive data-informed improvements. This is a 100% on-site role with no remote option.

Qualifications

• Detail-oriented and analytical mindset with a focus on quality and compliance.
• Experience in healthcare, behavioral health, quality assurance, compliance, auditing, or related field is preferred.
• Behavioral Health clinical experience is a plus.

Responsibilities

• Participate in risk management and quality improvement through chart audits.
• Investigate complaints, grievances, and compliance concerns; document findings and recommend corrective actions.
• Coordinate and monitor incident reporting, breach investigations, and required notifications.
• Monitor and assist in the development of KPIs and quality metrics; identify trends for improvements in service delivery.
• Review sentinel events and other significant occurrences; assist with root cause analyses and follow-up actions.
• Track corrective action plans and monitor completion and effectiveness.
• Assist with data collection, analysis, and performance monitoring.

Skills

Detail-oriented

Analytical

Strong communicator

Organized

Education

Bachelor's degree in healthcare administration, public health, human services, paralegal or related field

Master's degree preferred

Job description

Riverbend Community Mental Health, Inc. in Concord, NH is seeking a QA Specialist to join our Quality Assurance team and strengthen clinical quality, regulatory compliance, risk management, and continuous improvement across the agency.

You will review clinical documentation, ensure Medicaid and SAMHSA standards, coordinate incident reporting, and monitor KPIs to drive data-informed improvements. This is a 100% on-site role with no remote option.