Quality Assurance & Compliance Analyst — Data-Driven Impact

VOA Colorado; Denver, Northern (CO, KY); Hybrid; USD 59,000 - 65,000; Full time

Benefits offered by this job

Vacation Time

Paid Holidays

Health, Dental, Vision

Job summary

Volunteers of America Colorado is seeking a Quality Assurance Specialist to oversee QA monitoring, data integrity, and compliance across Shelter and Service Coordination programs.

The role requires data systems proficiency (WellSky, HMIS, AASC Online) and the ability to train staff, analyze outcomes, and deliver QA reports for leadership. Occasional travel to Denver metro area is expected.

Qualifications

• Bachelor’s degree or equivalent experience in public administration, business, education, human services, or social work.
• Proficiency with electronic database systems such as WellSky, AASC Online, and HMIS.
• Ability to read/analyze data quickly and learn new databases rapidly.

Responsibilities

• Conduct QA monitoring and regular check-ins with program staff.
• Review client files, service plans, and documentation for accuracy and compliance.
• Monitor HUD, VOAC, and program-specific requirements; identify risks and gaps.
• Coordinate STRAT Reviews and maintain review cycles for shelter programs.
• Track findings and follow-up actions to improve quality.
• Perform data quality checks in Wellsky, HMIS, AASC Online, and Family Metrics.
• Provide technical assistance to staff to fix errors and improve workflows.
• Develop QA monitoring tools such as checklists and dashboards.
• Compile performance metrics and QA reports for leadership.
• Support program evaluations, outcome analysis, and improvement recommendations.

Skills

QA monitoring

Data quality

WellSky

HMIS

STRAT Reviews

Data analysis

Training staff

Reporting metrics

Education

Bachelor’s degree in public administration, business administration, education, human services, social work, or related field

Tools

WellSky

AASC Online

HMIS

Job description

Volunteers of America Colorado is seeking a Quality Assurance Specialist to oversee QA monitoring, data integrity, and compliance across Shelter and Service Coordination programs.

The role requires data systems proficiency (WellSky, HMIS, AASC Online) and the ability to train staff, analyze outcomes, and deliver QA reports for leadership. Occasional travel to Denver metro area is expected.