Quality Assurance & Data Integrity Analyst

Volunteers of America Colorado; Denver (CO); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance

LifeLock with Norton

Public Service Loan Forgiveness

Job summary

Volunteers of America Colorado is seeking a Quality Assurance Specialist to support the quality, compliance, and data integrity of the Service Coordination and Durango Shelter programs. The role monitors data entry in Wellsky, AASC Online, HMIS, and related systems, and acts as back-up for system operations.

You will conduct regular QA checks, identify gaps, develop tools and dashboards, and report findings to leadership, with travel across the program area and a 40-hour work week.

Qualifications

• Bachelor’s degree in public administration, business administration, education, human services, social work, or a closely related field or equivalent relevant experience.
• Demonstrated high proficiency with electronic database systems such as WellSky, AASC online, and HMIS.
• Ability to quickly read and analyze data.
• Ability to quickly learn new database systems as new programming is brought under the quality assurance umbrella.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

Responsibilities

• Conduct regularly scheduled Quality Assurance (QA) check-ins with program staff.
• Review client files, service plans, documentation standards, and overall data quality for accuracy and compliance.
• Monitor adherence to HUD, VOAC, and program-specific requirements; identify compliance risks and gaps.
• Coordinate, prepare, and conduct STRAT Reviews, including establishing and maintaining review cycles for shelter programs.
• Track findings, corrective actions, and follow-up items to support continuous quality improvement.
• Perform routine data quality checks in Wellsky, HMIS, AASC Online, and Family Metrics.
• Provide technical assistance to staff to correct errors, improve workflows, and strengthen data literacy.
• Develop and maintain QA monitoring tools, including checklists, dashboards, and audit or review forms.
• Compile performance metrics, monitoring results, and documentation samples; prepare QA reports for leadership.
• Support program leadership with program evaluations, outcome analysis, and improvement recommendations.
• Must successfully pass all required background checks and complete mandatory Domestic Violence (DV) training (minimum 15 hours) and any other training required by funders or agency policy for personnel with access to client records and confidential information.
• Serve as backup to the primary Wellsky Administrator, including training support and access management.
• Complete reports, analyses, and special projects as requested by the Chief Program Officer.

Skills

Process improvement

Data analysis

Data quality assurance

Strong communication

Training

Mentorship

Education

Bachelor’s degree in public administration, business administration, education, human services, social work, or related field

Tools

WellSky

AASC Online

HMIS

Job description

Volunteers of America Colorado is seeking a Quality Assurance Specialist to support the quality, compliance, and data integrity of the Service Coordination and Durango Shelter programs. The role monitors data entry in Wellsky, AASC Online, HMIS, and related systems, and acts as back-up for system operations.

You will conduct regular QA checks, identify gaps, develop tools and dashboards, and report findings to leadership, with travel across the program area and a 40-hour work week.