QA Analyst — Data & Compliance for Community Programs

Volunteers of America Colorado; United States; On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Job summary

Volunteers of America Colorado is seeking a Quality Assurance Specialist to oversee QA monitoring, data integrity, and compliance across Service Coordination and Durango Shelter programs. This role requires expertise in WellSky, AASC Online, and HMIS, with strong data analysis and training abilities.

The position supports program leadership through STRAT Reviews, performance metrics, and QA reporting, with travel across service areas and a Denver metro office base.

Qualifications

• Bachelor’s degree in public administration, business administration, education, human services, social work, or closely related field.
• Demonstrated high proficiency with electronic database systems such as WellSky, AASC online, and HMIS.
• Ability to quickly read and analyze data; learn new databases.

Responsibilities

• Conduct regular QA check-ins with program staff.
• Review client files, service plans, and documentation standards for accuracy and compliance.
• Monitor adherence to HUD, VOAC, and program requirements; identify risks.
• Coordinate STRAT Reviews and establish review cycles for shelter programs.
• Track findings and corrective actions to support quality improvement.
• Perform data quality checks in Wellsky, HMIS, AASC Online, and Family Metrics.
• Provide technical assistance to staff to fix errors and improve workflows.
• Develop QA monitoring tools like checklists and dashboards.
• Compile performance metrics and QA reports for leadership.
• Support evaluations, outcome analysis, and improvement recommendations.
• Pass required background checks and complete DV training (min 15 hours) and funder-required training.
• Back-up Wellsky Administrator with training support and access management.
• Complete reports and special projects as requested by Chief Program Officer.

Skills

QA monitoring

data integrity

Strat Reviews

WellSky HMIS

Staff training

Education

Bachelor's degree

Tools

WellSky

AASC Online

HMIS

Job description

Volunteers of America Colorado is seeking a Quality Assurance Specialist to oversee QA monitoring, data integrity, and compliance across Service Coordination and Durango Shelter programs. This role requires expertise in WellSky, AASC Online, and HMIS, with strong data analysis and training abilities.

The position supports program leadership through STRAT Reviews, performance metrics, and QA reporting, with travel across service areas and a Denver metro office base.