Quality Assurance Clerk - Dallas, TX

Professional Civil Process; Duncanville (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Dental/Vision plan

MEC Health Plan

PTO

Holiday Pay

401k with company matching

Casual work environment

Job summary

Professional Civil Process (PCP) is seeking a Quality Assurance Clerk to monitor service quality, print and route documents, and handle calls from process servers and customers. You will input data into the system and manage emails and voicemails in a timely manner.

Ideal candidates have 1–2 years of office experience, a high school diploma or equivalent, and strong communication and organizational skills. This is a full-time position with a 40-hour work week in Texas.

Qualifications

• High school diploma or equivalent
• 1–2 years of office experience
• Basic computer skills
• Excellent interpersonal and communication skills
• Strong decision making and analytical abilities
• Accuracy in grammar and spelling
• Able to understand and follow instructions
• Flawless attendance
• Commitment to team results; a team player

Responsibilities

• Monitor the quality of service of process reports in the regions assigned
• Print service documents and prepare route for process servers
• Answers incoming calls from process servers and agents
• Answers incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Check and complete emails and voicemails in a timely manner
• Perform other tasks assigned

Skills

Integrity

Communication

Organization

Team player

Attention to detail

Problem solving

Basic computer skills

Interpersonal skills

Follow instructions

Attendance

Education

High school diploma or equivalent

Job description

Professional Civil Process (PCP) is looking for a Quality Assurance Clerk - a person who wants to go above and beyond for the legal support industry. We're looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.

About PCP:

• PCP is the leader in the legal support industry providing filing, serving, and skip tracing services
• We've been serving the legal community for over forty years
• PCP currently handles over 140,000 services of process documents annually
• Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX
• PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA)

About the position:

Quality Assurance Clerk:

• Monitor the quality of service of process reports in the regions assigned
• Print service documents and prepare route for process servers
• Answers incoming calls from process servers and agents
• Answers incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Check and complete emails and voicemails in a timely manner
• Perform other tasks assigned

Requirements

About you:

• High school diploma or equivalent
• 1-2 years of office experience
• Basic computer skills
• Highly developed sense of integrity and commitment to customer satisfaction
• Has "thick skin" and is able to handle complaints and unpleasant calls
• Has a pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
• Accuracy in grammar and spelling
• Able to understand and follow instructions
• Excellent interpersonal and communication skills
• Organization skills
• Flawless attendance
• Commitment to team results; a team player

Benefits

Compensation, Hours, and Benefits:

• Full Time - Flexible hours - 40 hour weeks
• Staring rate - $15/hour
• Dental/Vision plan - available immediately upon hire
• MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
• Paid Time Off (PTO) - after six (6) months of service
• Holiday Pay - after six (6) months of service
• 401k savings plan with company matching - after one (1) year of service
• Casual work environment