QA Clerk: Legal Services Ops, Flexible Hours

Pcpusa; Duncanville (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Dental/Vision plan

MEC Health Plan (Preventative Care)

Paid Time Off (PTO)

Holiday Pay

401k with company matching

Casual work environment

Job summary

PCP (Professional Civil Process) is seeking a Quality Assurance Clerk to monitor service quality for process reports and to prepare documents for process servers. The role includes answering calls from servers and customers, data entry, and timely email/voicemail responses.

Ideal candidates have a high school diploma, 1–2 years of office experience, and strong communication skills. Full-time position in Texas with a casual work environment and benefits.

Qualifications

• High school diploma or equivalent.
• 1–2 years of office experience.
• Basic computer skills.
• Strong integrity and customer satisfaction focus.
• Ability to handle difficult calls with a calm demeanor.
• Pleasant, patient, and friendly attitude.
• Good grammar and spelling accuracy.
• Strong listening and instruction-following abilities.
• Excellent interpersonal and communication skills.
• Strong organization and attendance.

Responsibilities

• Monitor the quality of service of process reports in assigned regions.
• Print service documents and prepare routes for process servers.
• Answer incoming calls from process servers, agents, and customers.
• Input service of process data into the system.
• Check and respond to emails and voicemails promptly.
• Perform other tasks as assigned.

Skills

Attention to detail

Customer service

Communication

Time management

Data entry

Interpersonal skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

PCP (Professional Civil Process) is seeking a Quality Assurance Clerk to monitor service quality for process reports and to prepare documents for process servers. The role includes answering calls from servers and customers, data entry, and timely email/voicemail responses.

Ideal candidates have a high school diploma, 1–2 years of office experience, and strong communication skills. Full-time position in Texas with a casual work environment and benefits.