Quality Assurance Clerk - Dallas, TX

Pcpusa; Duncanville (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Dental/Vision plan

MEC Health Plan (Preventative Care)

Paid Time Off (PTO)

Holiday Pay

401k with company matching

Casual work environment

Job summary

PCP (Professional Civil Process) is seeking a Quality Assurance Clerk to monitor service quality for process reports and to prepare documents for process servers. The role includes answering calls from servers and customers, data entry, and timely email/voicemail responses.

Ideal candidates have a high school diploma, 1–2 years of office experience, and strong communication skills. Full-time position in Texas with a casual work environment and benefits.

Qualifications

• High school diploma or equivalent.
• 1–2 years of office experience.
• Basic computer skills.
• Strong integrity and customer satisfaction focus.
• Ability to handle difficult calls with a calm demeanor.
• Pleasant, patient, and friendly attitude.
• Good grammar and spelling accuracy.
• Strong listening and instruction-following abilities.
• Excellent interpersonal and communication skills.
• Strong organization and attendance.

Responsibilities

• Monitor the quality of service of process reports in assigned regions.
• Print service documents and prepare routes for process servers.
• Answer incoming calls from process servers, agents, and customers.
• Input service of process data into the system.
• Check and respond to emails and voicemails promptly.
• Perform other tasks as assigned.

Skills

Attention to detail

Customer service

Communication

Time management

Data entry

Interpersonal skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Professional Civil Process (PCP) is looking for a Quality Assurance Clerk - a person who wants to go above and beyond for the legal support industry. We're looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.

About PCP:

• PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.


• We've been serving the legal community for over forty years.


• PCP currently handles over 140,000 services of process documents annually.


• Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.


• PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

About the position:

Quality Assurance Clerk:

• Monitor the quality of service of process reports in the regions assigned


• Print service documents and prepare route for process servers

• Answers incoming calls from process servers and agents


• Answers incoming calls from customers calling A-Plus Delivery


• Input service of process data information into computer system


• Check and complete emails and voicemails in a timely manner


• Perform other tasks assigned

About you:

• High school diploma or equivalent


• 1-2 years of office experience


• Basic computer skills


• Highly developed sense of integrity and commitment to customer satisfaction


• Has "thick skin" and is able to handle complaints and unpleasant calls


• Has a pleasant, patient and friendly attitude


• Strong decision making and analytical abilities


• Accuracy in grammar and spelling


• Able to understand and follow instructions


• Excellent interpersonal and communication skills


• Organization skills


• Flawless attendance


• Commitment to team results; a team player

Compensation, Hours, and Benefits:

• Full Time - Flexible hours - 40 hour weeks


• Staring rate - $15/hour


• Dental/Vision plan - available immediately upon hire


• MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service


• Paid Time Off (PTO) - after six (6) months of service


• Holiday Pay - after six (6) months of service


• 401k savings plan with company matching - after one (1) year of service


• Casual work environment