Quality Assurance Auditor

Illinois Municipal Retirement Fund (IMRF); Oak Brook (IL); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Pension and disability benefits

Medical and dental insurance

35-hour base work week with one remote

Paid vacation and holidays

Tuition reimbursement

Business casual attire

Job summary

Illinois Municipal Retirement Fund (IMRF) seeks a QA-focused Records Specialist to ensure accuracy in workflow processes, Voluntary Additional Contributions processing, and designation of beneficiary forms.

The role involves verifying enrollments, reviewing beneficiary designations, and assigning documents to the correct queues. It also includes QA testing, reporting, and cross-department collaboration.

Qualifications

• Associate degree or equivalent from a two-year college or technical school.
• 2+ years related experience and/or training.
• Experience with QA in records processing is a plus.

Responsibilities

• Process enrollments for the Voluntary Additional Plan.
• Review designation of beneficiary forms for active, inactive, and retired members.
• Reassign incoming packages to correct queues.
• Perform QA in Kofax when data-entry conflicts arise.
• Assist with testing and development of system enhancements.
• Assist with Offsite Storage contents management.
• Train and serve as backup for the Office Services Analyst QA function.
• Contact employers, IMRF members, or staff to resolve QA or audit questions.
• Prepare weekly/monthly/quarterly/annual reports as requested.
• Assist in other Records duties such as indexing and data entry.

Skills

QA processes

Kofax QA

Data accuracy

Training support

Education

Associate degree or equivalent

Tools

Kofax

Job description

SUMMARY

This position is responsible for the quality assurance of the Records Unit workflow processes, Voluntary Additional Contributions form processing, and designation of beneficiary form processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process enrollments for the Voluntary Additional Plan. Verify that each participant's contribution percentages plan has been applied.
• Review and enter Designation of Beneficiary forms received by active, inactive, and retired members.
• Reassign Incoming Packages to ensure the documents go to the correct queue.
• Perform QA in Kofax when conflicts arise in the data entry process.
• Assist with testing and development of system enhancements and special projects as assigned.
• Assist with the Offsite Storage contents management process.
• Train and serve as backup for the Office Service Analyst QA function as needed.
• Contact employers, IMRF members, or IMRF staff to resolve any questions or problems that may arise through the QA or audit procedure.
• Prepare reports weekly, monthly, quarterly and/or annually as requested by supervisor.
• Assist in other Records duties as needed, such as indexing, data entry, equipment repairs, assisting other IMRF department staff with records equipment/request functions.
• Work with the Office Services Analyst as needed for continuous process improvements.
• Assist the Office Services Manager with possible tenant improvement projects and capital projects as needed.
• Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate degree (AA) or equivalent from a two-year college or technical school; or two years related experience and/or training.

SALARY and BENEFITS

The expected annual salary range for this role is $47,653- $52,418. Please note the salary information is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees.

Other factors include the following benefits:

• Pension, death, and disability benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday-Friday. Abilty to work one remote day a week.
• Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire