Senior Employer Account Examiner

Illinois Municipal Retirement Fund (IMRF); Oak Brook (IL); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Pension, death, and disability

Insurance benefits (medical and dental

35-hour base work week, some remoteday

Paid vacation and holidays

Tuition reimbursement

Business casual attire

Job summary

IMRF is seeking an experienced Employer Account Analyst to review and monitor employer accounts, ensure compliance with IMRF policies and the Illinois pension code, and provide analytical support. The role includes mentoring teammates, developing training materials, and driving process improvements to strengthen accuracy and compliance.

The position focuses on GASB statements, rate changes, delinquencies, and complex communications to employers, with opportunities to influence cross-department

Qualifications

• Strong customer service and communication skills, both written and oral, with the ability to explain complex concepts.
• Detail oriented with strong organizational skills and ability to manage multiple tasks independently.
• Knowledge of actuarial, accounting and funding concepts for defined benefit plans is preferred.

Responsibilities

• Review and process employer accounts and payments; monitor and adjust cash receipts.
• Prepare and review GASB-related disclosures and pension footnotes to employers.
• Provide training and technical guidance to Employer Account Examiners.
• Assist with process improvements to enhance accuracy and efficiency.
• Respond to inquiries from employers, IMRF staff and other stakeholders within timeliness standards.
• Participate in cross-department initiatives and system enhancements testing.

Skills

Customer service

Communication

Detail oriented

Organizational skills

Microsoft Word

Microsoft Excel

Education

Associate degree

Tools

Word

Excel

Job description

Internal applicants must apply by 10/14

SUMMARY

Review and monitor employer accounts to ensure compliance with IMRF board policies and the Illinois pension code. This position is responsible for comprehensive financial administration and analytical support for employer accounts. Provide advanced analytical support, mentor, and train team members. Liaison with BSA/Supervisor/ BPO for creation and editing training materials and participate in process improvement initiatives to strengthen employer account accuracy and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Calculate and process employer Accelerated Payments costs and exemptions.
• Verify, process, and complete adjustments for cash receipts.
• Verify employer amortization periods. Prepare changes and facilitate sending pension footnote disclosure (GASB Statements) to employers as appropriate.
• Monitor and report on employer delinquent balances and outstanding Wage Reports. Analyze delinquency trends and recommend strategies to reduce delinquency rates.
• Process changes resulting from GASB statements. Present complex rate changes to leadership and assist in reviewing communication for employers.
• Review financial information and employer rates provided by the actuary. Present complex rate changes to leadership and assist in developing and reviewing communication to employers.
• Process forms related to ERI Amortization Period adoption.
• Monitors, reviews, resolves and responds to inquiries and requests for account corrections from employers, members, IMRF staff, or other key stakeholders received via fax, mail, phone, email, secure messages, general requests, or chat within established department timeliness standards.
• Calculate and enter contribution exclusion ratios.
• Prepare, analyze, and set-up new employer accounts including review and analysis of financial reports, to determine prospective employer financial capability for participation.
• Execute the final review of all dissolution transactions for consolidations, splits and partials.
• Update, maintain and review data changes to employer and member accounts.
• Process the Transfers Out process, including the calculation and communication of contributions and municipal credits to key stakeholders and providing cost estimates to members.
• Provide training and technical guidance to Employer Account Examiners.
• Conduct quality assurance and make process improvement recommendations based on findings and statistics.
• Participate in process improvement initiatives to enhance accuracy, efficiency, and compliance.
• Serve as a subject matter expert for employer account policies, and IMRF regulations.
• Assist with creation and maintenance of training materials.
• Support SOC and financial audit preparation and respond to complex auditor inquiries.
• Participate in cross departmental initiatives and system enhancements identification and testing.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Two years’ experience as an IMRF Employer Account Examiner and Associates Degree (degree preferred).
• Must have performance history of meeting/exceeding performance standards.
• Must have strong customer service and communication skills (written and oral) and the ability to explain complex mathematical/actuarial concepts.
• Must be detail oriented and work well independently; must have strong organizational skills.
• Must demonstrate initiative and ability to organize personal workflow.
• Must be capable of handling multiple demands and assignments.
• Must have strong skills in Microsoft Word and Excel.
• Must have the ability to maintain a professional demeanor in working with confidential issues and information.
• Knowledge of the principles of actuarial, accounting and funding concepts for defined benefit plans is preferred.

SALARY AND BENEFITS

The expected annual salary range for this role is $58,881- $64,769.10. Please note the salary information is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees.

Other factors include the following benefits:

• Pension, death, and disability benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday-Friday. Ability to work one remote day a week.
• Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire