Quality Assurance Associate

Proctor and Company; Daytona Beach (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401k and financial wellness

Paid time off and holidays

Mental health & wellness

Job summary

Proctor Loan Protector is seeking a detail-oriented reviewer to ensure accurate insurance information updates across data-entry or loss draft processes. You will verify document elements, compare against system updates, and document discrepancies for training and trend analysis.

Ideal candidates understand mortgage servicing workflows, client business rules, and the loss draft process. This role emphasizes accuracy, speed, and teamwork in a fast-paced environment.

Qualifications

• Requires High School Diploma or equivalent; data-entry/quality review experience helpful

Responsibilities

• Perform quality reviews to ensure staff updates insurance information accurately per client specifications for Data Entry or Loss Drafts.
• Compare key elements from documents with updates in IIM or Loss Drafts modules and client servicing systems.
• Identify discrepancies and compile them for training and trend analysis.
• Report error trends to leadership and help maintain production metrics.

Skills

Attention to detail

Organizational skills

Analytical skills

Oral communication

Written communication

Team player

Education

High School Diploma

Tools

Word

Excel

Access

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY: Responsible for performing quality reviews to ensure that staff is updating insurance information accurately according to the client’s specifications for one of the following areas: Data Entry or Loss Drafts.

Key elements are reviewed from the document image and compared to the update performed in IIM or Loss Drafts module and the client(s) servicing system.

• Must have a clear understanding of all processes and various servicing platforms
• Must understand the client’s business rules
• Understanding of insurance documents and the lender placed process
• Understanding of the Loss Draft process
• Understanding of procedures to ensure information is updated accurately and production metrics are reached
• Compile and document discrepancies to be used for training and trend analysis
• Identify error trends within processes and report to leadership
• Attention to detail
• Ability to prioritize workflow and work in a fast-paced environment
• Works well in a team environment
• Perform additional duties as necessary

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Required: High School Diploma; or equivalent work experience helpful
• Strong organizational and analytical skills
• Proficient in Windows based environment – specifically Word, Excel, and Access
• Quality/Production must meet or exceed standards
• Attendance, professionalism and a positive attitude must be maintained
• Quality, insurance and claims experience helpful
• Mortgage servicing, customer service, data entry experience a plus

Physical Requirements

• Repetitive motion.
• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary work.
• Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Equal Opportunity Employer

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

About Proctor Loan Protector

Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor’s service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Focusing energies on such specialization, Proctor has grown to be a respected industry expert. Proctor is a company of dedicated teammates who are committed to protecting their clients' portfolios and providing the best customer service experience for their borrowers. The teammates at Proctor are tenured, intelligent, and experienced in the mortgage and insurance industries.

Proctor Loan Protector is a wholly-owned subsidiary of Brown & Brown, Inc. Among the top ten insurance intermediaries in the United States, Brown & Brown invests in Proctor Loan Protector’s technology, people, and infrastructure to enhance the client and borrower experience and provide long-term financial stability. Proctor Loan Protector is a silver-level certified veteran-friendly employer. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies ("Recruiting Vendors"). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.