Claims Processor I

166 Proctor Loan Protector; Troy (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Benefits (Medical/Rx, Dental, V

401k

Tuition Reimbursement

Paid Time Off

Job summary

166 Proctor Loan Protector is seeking a Claims Processor I to handle claims processing and related correspondence in a professional office setting in Michigan. The role reports to the Insurance Services and Placement Manager and requires strong written and oral communication, plus familiarity with claims workflows.

Responsibilities include filing claims with carriers, reviewing losses, and ensuring timely documentation and settlements.

Qualifications

• Must have strong written and verbal communication skills.
• Preference for Associate or Bachelor’s degree.
• Experience with insurance claims processing is a plus.

Responsibilities

• File claims with carriers and manage all correspondence.
• Review and enter new losses accurately and timely.
• Determine coverage and document with carriers.

Skills

Strong communication

Time management

Detail oriented

Multitask

Teamwork

Independent work

Learn new skills

Education

High School diploma

Associate or bachelor’s degree preferred

Tools

AMS (Applied)

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title & Details

Title: Claims Processor I FLSA Status: Non-Exempt Reports to: Insurance Services and Placement Manager

Job Summary

The Claims Processor is responsible for claims processing of new and existing claims and all correspondence related to claims.

Essential Functions

• Complete outbound calls to insurance carriers to file claims on behalf of clients.
• Participate in inter/intraoffice discussions and problem solving.
• Complete timely review and entry of new losses.
• Determine if coverage is in place and send documentation to insurance carriers.
• Follow up with carriers to ensure proper documentation of acknowledgements, determinations and final settlements.
• Review all determinations and discuss with carrier adjustors or TPAs.
• Maintain SOPs for all claims processes.
• Applies understanding of insurance policies and policy interpretation in order to assist clients and carriers with claim settlement.
• Assist Account Service Managers, Producers, and Clients with claims questions or issues.
• Escalate complex claim questions to VP Lender Services and Placement.
• Complete claims reporting to Account Service Managers, Producers, Clients and Loan Protector Leadership.
• Maintain an average productivity percentage of 70%.

Education and/or Experience

Prior insurance, insurance claims, or insurance agency processing a plus. High School diploma required. Associate or bachelor’s degree preferred.

Knowledge, Skills and Competencies

• Strong written and oral communication skills.
• Experience with Insurance Agency Management System (Applied or AMS).
• Experience with Microsoft Office Suite.
• Excellent time management skills.
• Detail oriented.
• Technical learning with strong desire to learn and acquire new skills.
• Ability to adapt to a changing environment and handle multiple priorities to meet deadlines.
• Ability to multitask.
• Ability to work independently as well as in a team environment.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employee may be directed to perform job-related tasks other than those specifically present in this description.

EEO Statement

Individuals seeking employment at Brown & Brown are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Pay Range

16 - 17 Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer

We are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. Known in the industry for innovative solutions, collaborative partnerships, and superior customer service, Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor’s service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Focusing energies on such specialization, Proctor has grown to be a respected industry expert. Proctor is a company of dedicated teammates who are committed to protecting their clients’ portfolios and providing the best customer service experience for their borrowers. The teammates at Proctor are tenured, intelligent, and experienced in the mortgage and insurance industries. Proctor Loan Protector is a wholly‑owned subsidiary of Brown & Brown, Inc. Among the top ten insurance intermediaries in the United States, Brown & Brown invests in Proctor Loan Protector’s technology, people, and infrastructure to enhance the client and borrower experience and provide long‑term financial stability. Proctor Loan Protector is a silver‑level certified veteran‑friendly employer.