Check Resolution Associate

Proctor Loan Protector; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Proctor Loan Protector is seeking a Check Resolution Associate in the Lender Solutions department. This role tracks incoming refund and returned checks for escrow, sorts items for processing, and mails checks to clients, carriers, or borrowers.

Daily production reports are prepared for management, and additional research may be required as needed. The position requires strong planning, attention to detail, and solid MS Office skills.

Qualifications

• High School Diploma or GED required.
• Excellent attendance and no prior disciplinary actions.
• Proficient with MS Office.
• Ability to work holidays and overtime as required.

Responsibilities

• Perform internal audits to ensure accuracy of work.
• Review checks to determine the receiving department.
• Note IIM and client system as needed.
• Mail checks to correct addresses and to clients for escrow deposits.
• Rush payments to carriers when policy may be cancelled.
• Follow up on outstanding checks and coordinate with other units.

Skills

Planning/organizing

Oral communication

Written communication

Problem solving

Quality control

Adaptability

Safety and security

Coaching/mentoring

Education

High School Diploma/GED

Tools

MS Office

MS Excel

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Check Resolution Associate

FLSA Status: Non-Exempt

Department: Lender Solutions

Reports to: Manager

Summary: The Check Resolution Associate is responsible for tracking all incoming refund checks and returned checks for escrow for all outsourcing clients. Sorting checks for processing within the Disbursements and Reconciliation Department and mailing checks to the client, carrier or borrower. Performing additional research may be required after checks are reviewed. Sending daily production reports to management team.

Essential Duties and Functions

include the following. Other duties may be assigned.

• Perform internal audits to ensure all work is being completed accurately.
• Review each check to determine what department will receive them.
• Note IIM and client system (if needed).
• Mail checks to correct address if appropriate.
• Mail checks to client for deposit to escrow.
• Rush payments to carriers when policy is in jeopardy of cancellation.
• Work with other business units as needed.
• Follow up on outstanding checks as needed.

Competencies

• Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills - the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication - the individual speaks clearly and persuasively in positive or negative situations.
• Written communication - the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.
• Coaching/mentoring - the individual works with team members to help improve their capabilities and performance.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• High School Diploma/GED.
• Excellent attendance and no prior disciplinary action(s)
• Proficient with MS Office.
• Ability to work holidays and overtime as required - Preferred.
• High school, some college preferred.
• Be proficient with MS Excel formulas and macros.

Physical Requirements

Necessary on a Regular Basis: Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day. Vision sufficient for use of a computer monitor. Sedentary position. Ability to sit at a desk 7-8 hours per day. Worker not substantially exposed to adverse environmental conditions.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Equal Opportunity Statement

We are an equal Opportunity Employer, and we are dedicated to providing employment and advancement opportunities for minorities, disabled and veterans pursuant to its affirmative action plan.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

Proctor Loan Protector Overview

Known in the industry for innovative solutions, collaborative partnerships, and superior customer service, Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor's service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Focusing energies on such specialization, Proctor has grown to be a respected industry expert. Proctor is a company of dedicated teammates who are committed to protecting their clients' portfolios and providing the best customer service experience for their borrowers. The teammates at Proctor are tenured, intelligent, and experienced in the mortgage and insurance industries. Proctor Loan Protector is a wholly-owned subsidiary of Brown & Brown, Inc. Among the top ten insurance intermediaries in the United States, Brown & Brown invests in Proctor Loan Protector's technology, people, and infrastructure to enhance the client and borrower experience and provide long-term financial stability. Proctor Loan Protector is a silver-level certified veteran-friendly employer.