Quality Assurance Analyst — Public Sector Compliance

County of Volusia; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Volusia County Tax Collector offers a Quality Assurance Analyst role focused on auditing the quality of employee work products and ensuring compliance with Florida state agency rules. The position reports to the Training Administrator or designee and involves supporting multiple agencies in documentation and process improvement.

Ideal candidates will have a two-year college degree and at least three years of relevant experience, with strong skills in Excel, Word, and data analysis.

Qualifications

• Graduation from an accredited two-year college or equivalent.
• Minimum of three years of experience in a Tax Collector's Office as a Motor Services Specialist or similar.
• Competency with Microsoft Excel and Word.

Responsibilities

• Conduct extensive auditing and quality assurance reviews to ensure compliance with state agency rules.
• Respond to inquiries and prepare audit/QA reports for stakeholders.
• Coordinate with management to implement policy changes in workflows.

Skills

Auditing

Quality assurance

Excel

Word

Communication skills

Attention to detail

Analytical thinking

Multitasking

Education

Two-year college degree

Tools

ORION

DAVID

FRVIS

Excel

Word

Job description

Volusia County Tax Collector offers a Quality Assurance Analyst role focused on auditing the quality of employee work products and ensuring compliance with Florida state agency rules. The position reports to the Training Administrator or designee and involves supporting multiple agencies in documentation and process improvement.

Ideal candidates will have a two-year college degree and at least three years of relevant experience, with strong skills in Excel, Word, and data analysis.