Quality Assurance Analyst - Tax Collector's Office

County of Volusia; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Volusia County Tax Collector offers a Quality Assurance Analyst role focused on auditing the quality of employee work products and ensuring compliance with Florida state agency rules. The position reports to the Training Administrator or designee and involves supporting multiple agencies in documentation and process improvement.

Ideal candidates will have a two-year college degree and at least three years of relevant experience, with strong skills in Excel, Word, and data analysis.

Qualifications

• Graduation from an accredited two-year college or equivalent.
• Minimum of three years of experience in a Tax Collector's Office as a Motor Services Specialist or similar.
• Competency with Microsoft Excel and Word.

Responsibilities

• Conduct extensive auditing and quality assurance reviews to ensure compliance with state agency rules.
• Respond to inquiries and prepare audit/QA reports for stakeholders.
• Coordinate with management to implement policy changes in workflows.

Skills

Auditing

Quality assurance

Excel

Word

Communication skills

Attention to detail

Analytical thinking

Multitasking

Education

Two-year college degree

Tools

ORION

DAVID

FRVIS

Excel

Word

Job description

NOTE: THE SELECTED CANDIDATE(s) WILL BE EMPLOYED WITH THE TAX COLLECTOR AND WILL NOT BE A COUNTY OF VOLUSIA EMPLOYEE.

The Tax Collector’s Office in Volusia County is seeking to fill a Quality Assurance Analyst position.

The primary duties involve auditing the quality of employee work products with a focus on agency/employee compliance with the rules and regulations of the State of Florida Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services, Department of Revenue, Department of Health and Florida Fish and Wildlife Conservation Commission. The position reports to the Training Administrator or the designee.

NOTE :

The following duties are illustrative and not all inclusive. Omission of specific duties does not exclude them from the position if the work is similar, related or should be logically assigned to the position.

• Conducts extensive auditing and quality assurance reviews in accordance with rules and procedures set by various State of Florida Agencies and the Tax Collector to ensure work is completed to standards and procedures. Areas of work include, but are not limited to: DHSMV Inventory Management System, driver's licenses, vehicle/vessel titling, birth certificates, and Drivers and Vehicle Information Database (DAVID)
• Responds to mail, telephone and electronic inquiries relating to work
• Completes reports/responses to audit/quality-assurance inquiries from external and internal stakeholders
• Works closely with management teams ensuring all changes to policies and procedures are being incorporated into the workflow
• Assists with maintaining sufficient controls to ensure that inventoried items are accounted for at all times
• Provides meaningful statistical analysis of employee's completed work to identify patterns of compliance or non-compliance with procedures
• Attend and participate in any additional training classes, conferences, or seminars as deemed necessary by the management team or an Administrator

Education and Experience:

• Graduation from an accredited two-yearcollege
• Minimum of three (3) years of experience with a Tax Collector's Office as a Motor Services Specialist with preference given to lead/management experience
• Competency with the Microsoft Programs Excel andWord

(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)

Licenses, Certifications or Registrations:

• Must maintain ORION, DAVID and FRVIS access per OMSrequirements
• Must maintain a valid Florida Driver's License

• Ability to review other employees completed work for correctness as the work applies to the policies and procedures provided by Florida Statutes, Department of Revenue, local ordinances, Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services, Department of Health and Florida Fish and Wildlife Conservation Commission
• Knowledge and ability to apply Tax Collector's Office policies, procedures and practices in the completion and review of completed work products
• Ability to input and retrieve information from a computer using various proprietary software programs/applications
• Ability to use audit/quality assurance data to formulate conclusions regarding trends and patterns of activity
• Ability to work independently demonstrating the use of good judgement to complete tasks
• Ability to prioritize and organize while managing multiple projects
• Must possess communication skills (oral and written) acceptable for a business environment
• Ability to establish effective working relationships
• Must protect the confidentiality of documents and information reviewed/obtained in accordance with law and policy
• Must be able to work flexible hours and with limited direct supervision
• Requires frequent travel between offices
• Ability to complete mathematical computations up to and including basic statistical analysis
• Ability to perform meticulously and at a high level of competence all the job duties of a motor services specialist

ADA REQUIREMENTS

Physical Demands: Must be able to travel and work independently, stand, walk; sit; and reach with hands and arms. Must be able to drive Tax Collector vehicles in a safe and legal manner. Must be able to use hands to manipulate objects, tools or controls. Must be able to occasionally lift and/or move up to 25 pounds

Environmental Demands: Inside and Outside work.

Mental Demands: Ability to read and comprehend technical documents, instructions, rules, guidelines and procedures; memos, letters, etc. Ability to write clearly and concisely relaying information, details and data. Ability to communicate both orally and in writing in the English language. Ability to speak to layman relaying information and details. Ability to perform general mathematical functions.