Quality Assurance Analyst - Tax Collector's Office

County of Volusia

DeLand (FL)

On-site

USD 55,000 - 75,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health Insurance

Retirement Benefits

Supplemental Insurance

Paid Time Off

Holidays

Job summary

The County of Volusia Tax Collector's Office is seeking a Quality Assurance Analyst to audit the quality of employee work products and verify compliance with Florida state agency rules. You will review DMV records, vehicle titling, birth certificates and related data, respond to inquiries, prepare audit reports, and analyze trends to improve procedures.

Travel between offices is required. The position reports to the Training Administrator and emphasizes accuracy, independence and strict

Qualifications

Graduation from an accredited two-year college.
Minimum of three (3) years of experience with a Tax Collector's Office as a Motor Services Specialist with preference given to lead/management experience.
Competency with Microsoft Excel and Word.

Responsibilities

Audit the quality of employee work products to ensure compliance with policies and procedures.
Respond to mail, telephone and electronic inquiries related to work.
Complete reports/responses to audit/QA inquiries from internal and external stakeholders.
Work with management to incorporate policy changes into workflows.
Maintain controls to ensure inventoried items are accounted for at all times.
Provide statistical analysis of completed work to identify patterns of compliance or non-compliance.
Attend training or seminars as needed by management.

Skills

Auditing

Quality Assurance

Communication

Education

Associate degree or equivalent

Tools

Excel

Word

ORION

DAVID

FRVIS

Job description

Major Functions

NOTE: THE SELECTED CANDIDATE(s) WILL BE EMPLOYED WITH THE TAX COLLECTOR AND WILL NOT BE A COUNTY OF VOLUSIA EMPLOYEE.

The Tax Collector’s Office in Volusia County is seeking to fill a Quality Assurance Analyst position.

The primary duties involve auditing the quality of employee work products with a focus on agency/employee compliance with the rules and regulations of the State of Florida Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services, Department of Revenue, Department of Health and Florida Fish and Wildlife Conservation Commission. The position reports to the Training Administrator or the designee.

Illustrative Duties

Conducts extensive auditing and quality assurance reviews in accordance with rules and procedures set by various State of Florida Agencies and the Tax Collector to ensure work is completed to standards and procedures. Areas of work include, but is not limited to: DHSMV Inventory Management System, driver's licenses, vehicle/vessel titling, birth certificates, and Drivers and Vehicle Information Database (DAVID)
Responds to mail, telephone and electronic inquiries relating to work
Completes reports/responses to audit/quality-assurance inquiries from external and internal stakeholders
Works closely with management teams ensuring all changes to policies and procedures are being incorporated into the workflow
Assists with maintaining sufficient controls to ensure that inventoried items are accounted for at all times
Provides meaningful statistical analysis of employee's completed work to identify patterns of compliance or non-compliance with procedures
Attend and participate in any additional training classes, conferences, or seminars as deemed necessary by the management team or an Administrator

Minimum Requirements

Education and Experience:

Graduation from an accredited two-year college
Minimum of three (3) years of experience with a Tax Collector's Office as a Motor Services Specialist with preference given to lead/management experience
Competency with the Microsoft Programs Excel and Word

(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)

Licenses, Certifications Or Registrations

Must maintain ORION, DAVID and FRVIS access per OMS requirements
Must maintain a valid Florida Driver's License

Knowledge, Skills & Abilities

Ability to review other employees completed work for correctness as the work applies to the policies and procedures provided by Florida Statutes, Department of Revenue, local ordinances, Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services, Department of Health and Florida Fish and Wildlife Conservation Commission
Knowledge and ability to apply Tax Collector's Office policies, procedures and practices in the completion and review of completed work products
Ability to input and retrieve information from a computer using various proprietary software programs/applications
Ability to use audit/quality assurance data to formulate conclusions regarding trends and patterns of activity
Ability to work independently demonstrating the use of good judgement to complete tasks
Ability to prioritize and organize while managing multiple projects
Must possess communication skills (oral and written) acceptable for a business environment
Ability to establish effective working relationships
Must protect the confidentiality of documents and information reviewed/obtained in accordance with law and policy
Must be able to work flexible hours and with limited direct supervision
Requires frequent travel between offices
Ability to complete mathematical computations up to and including basic statistical analysis
Ability to perform meticulously and at a high level of competence all the job duties of a motor services specialist

Physical Demands

Must be able to travel and work independently, stand, walk; sit; and reach with hands and arms. Must be able to drive Tax Collector vehicles in a safe and legal manner. Must be able to use hands to manipulate objects, tools or controls. Must be able to occasionally lift and/or move up to 25 pounds

Environmental Demands

Inside and Outside work.

Mental Demands

Ability to read and comprehend technical documents, instructions, rules, guidelines and procedures; memos, letters, etc. Ability to write clearly and concisely relaying information, details and data. Ability to communicate both orally and in writing in the English language.

Ability to speak to layman relaying information and details. Ability to perform general mathematical functions.

We offer a competitive and comprehensive benefits package that includes:

HEALTH INSURANCE