Quality Assurance Analyst — Compliance & Process Improvement

Broward; Florida; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Strong benefits package

Career development opportunities

Job summary

A public service organization in the Town of Florida is looking for a Quality Assurance Analyst to support compliance and operational efficiency. The role involves conducting audits, recommending process improvements, and collaborating across departments. Ideal candidates should be detail-oriented with strong data analysis skills and prior experience in quality assurance. The position offers a comprehensive benefits package and career development opportunities.

Qualifications

• Prior experience in quality assurance, auditing, or process improvement.
• Knowledge of Tax Collector’s Office transactions and software is a plus.
• Strong data analysis skills.

Responsibilities

• Ensure compliance with regulatory and quality assurance standards.
• Conduct and oversee regular quality assurance audits.
• Identify and recommend solutions for improved accuracy and efficiency.

Skills

Data Analysis

Interpersonal Skills

Proficiency in Excel

Job description

The Broward County Tax Collector’s Office is seeking a Quality Assurance Analyst to help ensure compliance, accuracy, and operational excellence. If you’re detail-oriented, analytical, and passionate about improving processes, this is your chance to join our team. Enjoy a strong benefits package, career development opportunities, and the satisfaction of serving your community every day.

About the Role

The Broward County Tax Collector’s Office is seeking a Quality Assurance Analyst to join our Legal Department. In this role, you will help strengthen compliance, accuracy, and efficiency across our operations. You’ll perform audits, recommend process improvements, and work across departments to ensure procedures meet statutory and legal requirements.

This is an excellent opportunity for detail-oriented professionals who thrive on analysis, problem-solving, and driving organizational improvement in a fast-paced public service environment.

Key Responsibilities

• Ensure that products and services meet regulatory standards, compliance standards, and quality assurance processes.
• Develop, conduct, and oversee regular quality assurance audits, reporting, and system implementation to ensure compliance with statutes, codes, and internal procedures.
• Reviewing current practices and make necessary modifications to align with regulations.
• Maintain documentation, prepare reports, conduct investigations, and train team members in best practices that align with regulations and compliance related issues.
• Lead smaller projects and support large-scale process improvement initiatives.
• Identify and recommend solutions for improved accuracy, efficiency, and client service.
• Provide guidance on complex issues and collaborate across departments to streamline processes.
• Perform testing and validation for tax roll, tax sale, and billing processes.
• Support reconciliation and process complex tax transactions.

Requirements

Qualifications

• Prior experience in quality assurance, auditing, or process improvement.
• Knowledge of Tax Collector’s Office transactions and software a plus.
• Strong data analysis skills and proficiency in Excel.

Equivalent combinations of education, training, or experience may be considered.

Competencies for Success

• Data Analysis: Comfortable gathering, interpreting, and presenting data.
• Interpersonal Skills: Strong communicator, client-focused, and solutions-oriented.
• Agility: Thrives in a fast-paced, changing environment.
• Learning: Proactive in professional growth and applying new skills.
• Teamwork: Collaborative, supportive, and open to feedback.