Quality Assurance Analyst I — Audit & Process Improvement

Dovenmuehle; Lake Zurich (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Dovenmuehle Mortgage, Inc. in Lake Zurich, IL is seeking a Quality Assurance Analyst I to perform QA audits on department files and processes ensuring compliance with standards and regulations. This is a full-time, non-exempt role with overtime as required.

The analyst will review audits, prepare reports, analyze findings, and collaborate with various departments to drive process improvements and training based on audit results.

Qualifications

• High School diploma or equivalent.
• 1-2 years of office work, bank, or similar experience.
• Strong analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication skills with all levels of audiences.
• Experience creating or implementing quality monitoring procedures.

Responsibilities

• Perform quality assurance audits and reviews.
• Review and prepare quality assurance reports.
• Complete audits according to departmental timelines.
• Assist in planning, testing, and reporting phases of departmental quality initiatives.
• Perform comprehensive quality assurance audits for adherence to standards and regulations.
• Analyze findings for trends, prepare and present reports and make recommendations for corrective actions; collaborate with departments to analyze process changes.
• Recommend training and procedural changes based on audit findings.
• Perform research on regulatory agencies and procedural requirements.
• Maintain and update working papers regarding regulatory changes.
• Maintain knowledge of the organization’s processes and procedures.
• Collaborate and share audit knowledge with team members.
• Identify process improvement opportunities within the department.
• Complete annual regulatory compliance training.
• Perform other related duties as assigned.

Skills

Microsoft Office

Excel

Database analysis

Analytical skills

Communication skills

Root cause analysis

Education

High School diploma or equivalent

College degree

Job description

Dovenmuehle Mortgage, Inc. in Lake Zurich, IL is seeking a Quality Assurance Analyst I to perform QA audits on department files and processes ensuring compliance with standards and regulations. This is a full-time, non-exempt role with overtime as required.

The analyst will review audits, prepare reports, analyze findings, and collaborate with various departments to drive process improvements and training based on audit results.