Quality Assurance Analyst - Claims & Ops Auditor

Mykelly; Columbia (SC); Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Kelly is hiring a Quality Assurance Analyst for an onsite, contract-to-hire role in Columbia. The position focuses on auditing operations, identifying quality gaps, and supporting process improvements across teams.

You’ll document findings, prepare reports, and collaborate with training to implement enhancements. Requirements include a high school diploma and 1+ year in claims processing, customer service, auditing, or analysis, plus strong Excel/Office skills and attention to detail.

Qualifikationen

• High school diploma or equivalent required.
• 1+ year experience in claims processing, customer service, auditing, training or analysis.
• Proficient with Microsoft Office; strong analytical and communication skills.

Aufgaben

• Audit and review operational functions including claims, membership, customer service, workflows, and documentation.
• Document findings, errors, and potential fraud or abuse.
• Provide feedback to operations and training to support quality improvements.
• Compile quality data and prepare performance reports.
• Identify process or training gaps and recommend improvements.
• Assist with training documentation and procedures

Kenntnisse

Claims processing

Auditing

Training

Analysis

Operations

Microsoft Office

Attention to detail

Communication skills

Organizational skills

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Kelly is hiring a Quality Assurance Analyst for an onsite, contract-to-hire role in Columbia. The position focuses on auditing operations, identifying quality gaps, and supporting process improvements across teams.

You’ll document findings, prepare reports, and collaborate with training to implement enhancements. Requirements include a high school diploma and 1+ year in claims processing, customer service, auditing, or analysis, plus strong Excel/Office skills and attention to detail.