Onsite QA Analyst: Claims & Process Improvement

Kelly; Columbia (SC); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Telemedicine

Retirement savings plan

Paid holidays

Résumé du poste

Kelly is seeking a Quality Assurance Analyst for an onsite, contract-to-hire role. You will audit and improve processes across operational teams, document findings, and advise on quality improvements. Strong attention to detail and healthcare/insurance experience are a plus.

The position runs Monday–Friday with standard hours and possible alternative shifts. Training lasts 2–3 weeks; onsite work only.

Qualifications

• High school diploma or equivalent.
• At least one year of related experience in claims processing, customer service, auditing, training, analysis, or operations.
• Microsoft Office skills.
• Strong analytical, organizational, and communication skills.
• Attention to detail and the ability to follow procedures and complete assigned tasks.
• Healthcare or insurance industry experience preferred.

Responsabilités

• Audit and review operational functions, including claims, membership, customer service, workflows, and documentation.
• Document findings, errors, and potential fraud or abuse situations.
• Provide feedback to operations and training teams to support quality improvements.
• Compile quality data and prepare performance reports.
• Identify process or training gaps and recommend improvements.
• Assist with training documentation and the development of procedures.

Connaissances

Analytical thinking

Attention to detail

Communication skills

Strong organizational skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Kelly is seeking a Quality Assurance Analyst for an onsite, contract-to-hire role. You will audit and improve processes across operational teams, document findings, and advise on quality improvements. Strong attention to detail and healthcare/insurance experience are a plus.

The position runs Monday–Friday with standard hours and possible alternative shifts. Training lasts 2–3 weeks; onsite work only.