Senior Quality Assurance Analyst

BlueCross and BlueShield of South Carolina; Florence (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k retirement savings plan with 회사 매

Life Insurance

Paid Time Off

On-site cafeterias

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a Quality Control Auditor to assess accuracy and effectiveness of departmental operations, including claims, membership, and customer service functions at our Florence, SC site. The role requires sharp analytical skills and the ability to recommend improvements.

You will conduct focused audits, document findings, train staff, and help implement corrective actions.

Qualifications

• High School Diploma or equivalent required.
• 1 year of related claims processing, customer service, auditing, training, analysis or operations experience. 2 years of quality audits experience.
• Microsoft Office proficiency required.
• Strong analytical, presentation, customer service, persuasion, and organization skills; strong business math proficiency.

Responsibilities

• Conducts focused quality audits across various operations to ensure adherence to quality standards and methodologies.
• Documents findings and prepares recommendations for new systems, procedures, or changes to reduce errors.
• Identifies weaknesses and communicates improvement recommendations for training materials.
• Provides management with feedback on errors and ensures resolution with long-range solutions.
• Develops and implements a quality control/improvement program based on identified targets.
• Monitors and evaluates corrective action plan implementations.
• Compiles data and generates reports on quality performance for operations/training areas.
• Trains new employees and stays current with guideline changes and instructions.
• Writes or assists in writing desk procedures and training materials for departments.
• Assists with special projects such as testing for new business or system changes.

Skills

Analytical

Presentation

Customer service

Persuasion

Organization

Business math

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Summary

Performs quality control audits to evaluate accuracy and effectiveness of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc. Identifies problems, analyzes cause and effect, and makes recommendations for improvements.

Description

LocationThis role is full time M-F 8am-5pm, onsite at our Florence, SC location.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

What You Will Do:

• Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed
• Documents findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errors
• Identifies areas of weakness and communicates recommendations on changes and improvements to training materials
• Provides feedback to management on errors detected, ensures errors are resolved, and provides long-range solutions to causes
• Develops and implements a quality control and improvement program based on targets identified through the quality reviews
• Monitors and evaluates the implementation of corrective action plans
• Compiles data, provides feedback, and generates reports for operations and/or training areas on quality performance
• Train new employees and remains current with all guideline changes, work instructions, etc
• Writes or assists in writing desk procedures and training materials for departments.
• Provides assistance with special projects such as testing for new business implementation or system changes, reviewing change requests, interpreting department workload, statistical reports, assisting co-workers, etc.

To Qualify for This Position, You Will Need:

• Required Education: High School Diploma OR equivalent
• Required Work Experience: 1 year of related claims processing, customer service, auditing, training, analysis or operations experience. 2 years of experience performing quality audits
• Required Software and tools: Microsoft Office
• Required Skills and Abilities: Strong analytical, presentation, customer service, persuasion, and organization skills. Strong business math proficiency. Able to document problems and assist in their resolution. Able to document processes and identify areas for improvement. Strong written and verbal communication skills.

Our Comprehensive Benefits Package Includes The Following:

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an