Quality Assurance Analyst: Process Quality & Insights

Southcarolinablues; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

BlueCross BlueShield of South Carolina is seeking a Quality Assurance Analyst for an on-site role in Columbia, SC. The position involves performing quality audits across claims, membership, customer service, and other operations, with a focus on identifying issues and guiding improvements.

You will compile reports, provide coaching, and assist in updating training materials. A High School Diploma and 1 year of relevant experience are required, along with proficiency in Microsoft Office; the role

Qualifications

• High school diploma or equivalent required.
• At least 1 year of claims processing, customer service, auditing, training, or analysis experience.
• Strong analytical, organization, and communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Perform routine quality audits and monitoring across operations.
• Provide feedback and guidance for training and process improvements.
• Compile data and generate quality reports for operations.
• Identify weaknesses and recommend changes to procedures.

Skills

Analytical skills

Customer service

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

BlueCross BlueShield of South Carolina is seeking a Quality Assurance Analyst for an on-site role in Columbia, SC. The position involves performing quality audits across claims, membership, customer service, and other operations, with a focus on identifying issues and guiding improvements.

You will compile reports, provide coaching, and assist in updating training materials. A High School Diploma and 1 year of relevant experience are required, along with proficiency in Microsoft Office; the role