Quality Assurance Analyst

Kelly; Columbia (SC); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Telemedicine

Retirement savings plan

Paid holidays

Résumé du poste

Kelly is seeking a Quality Assurance Analyst for an onsite, contract-to-hire role. You will audit and improve processes across operational teams, document findings, and advise on quality improvements. Strong attention to detail and healthcare/insurance experience are a plus.

The position runs Monday–Friday with standard hours and possible alternative shifts. Training lasts 2–3 weeks; onsite work only.

Qualifications

• High school diploma or equivalent.
• At least one year of related experience in claims processing, customer service, auditing, training, analysis, or operations.
• Microsoft Office skills.
• Strong analytical, organizational, and communication skills.
• Attention to detail and the ability to follow procedures and complete assigned tasks.
• Healthcare or insurance industry experience preferred.

Responsabilités

• Audit and review operational functions, including claims, membership, customer service, workflows, and documentation.
• Document findings, errors, and potential fraud or abuse situations.
• Provide feedback to operations and training teams to support quality improvements.
• Compile quality data and prepare performance reports.
• Identify process or training gaps and recommend improvements.
• Assist with training documentation and the development of procedures.

Connaissances

Analytical thinking

Attention to detail

Communication skills

Strong organizational skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Kelly® is hiring a Quality Assurance Analyst for an onsite, contract-to-hire opportunity. If you’re detail-oriented, organized, and enjoy identifying ways to improve processes, this role is a chance to support quality across operational teams.

Pay: Up to $16.00 per hour

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. Alternative schedules of 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. may be available.

Work arrangement: Onsite only

Interview and training: Training lasts approximately 2–3 weeks.

What you’ll need

• High school diploma or equivalent
• At least one year of related experience in claims processing, customer service, auditing, training, analysis, or operations
• Microsoft Office skills
• Strong analytical, organizational, and communication skills
• Attention to detail and the ability to follow procedures and complete assigned tasks
• Healthcare or insurance industry experience preferred

What you’ll do

• Audit and review operational functions, including claims, membership, customer service, workflows, and documentation
• Document findings, errors, and potential fraud or abuse situations
• Provide feedback to operations and training teams to support quality improvements
• Compile quality data and prepare performance reports
• Identify process or training gaps and recommend improvements
• Assist with training documentation and the development of procedures

If your qualifications align with the role, Kelly may contact you about next steps. If this position isn’t the right fit, your profile may also help connect you with other opportunities through Kelly’s recruiting network.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• Legal plan
• Short-term disability
• Retirement savings plan
• Service bonus
• Holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.