Quality Assurance Analyst

Mykelly; Columbia (SC); Sur place; USD 18 000 - 26 000; Plein temps

Résumé du poste

Kelly is hiring a Quality Assurance Analyst for an onsite, contract-to-hire role in Columbia. The position focuses on auditing operations, identifying quality gaps, and supporting process improvements across teams.

You’ll document findings, prepare reports, and collaborate with training to implement enhancements. Requirements include a high school diploma and 1+ year in claims processing, customer service, auditing, or analysis, plus strong Excel/Office skills and attention to detail.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in claims processing, customer service, auditing, training or analysis.
• Proficient with Microsoft Office; strong analytical and communication skills.

Responsabilités

• Audit and review operational functions including claims, membership, customer service, workflows, and documentation.
• Document findings, errors, and potential fraud or abuse.
• Provide feedback to operations and training to support quality improvements.
• Compile quality data and prepare performance reports.
• Identify process or training gaps and recommend improvements.
• Assist with training documentation and procedures

Connaissances

Claims processing

Auditing

Training

Analysis

Operations

Microsoft Office

Attention to detail

Communication skills

Organizational skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Kelly® is hiring a Quality Assurance Analyst for an onsite, contract-to-hire opportunity. If you’re detail-oriented, organized, and enjoy identifying ways to improve processes, this role is a chance to support quality across operational teams.

Pay: Up to $16.00 per hour
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. Alternative schedules of 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. may be available.
Work arrangement: Onsite only
Interview and training:Training lasts approximately 2–3 weeks.

What you’ll need

• High school diploma or equivalent
  
• At least one year of related experience in claims processing, customer service, auditing, training, analysis, or operations
  
• Microsoft Office skills
  
• Strong analytical, organizational, and communication skills
  
• Attention to detail and the ability to follow procedures and complete assigned tasks
  
• Healthcare or insurance industry experience preferred

What you’ll do

• Audit and review operational functions, including claims, membership, customer service, workflows, and documentation
  
• Document findings, errors, and potential fraud or abuse situations
  
• Provide feedback to operations and training teams to support quality improvements
  
• Compile quality data and prepare performance reports
  
• Identify process or training gaps and recommend improvements
  
• Assist with training documentation and the development of procedures