Quality Assistant II

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 31,684 - 41,190; Full time

Benefits offered by this job

Generous PTO

403(b) plan

Medical, dental, vision insurance

Employee assistance programs

Job summary

Behavioral Health Network, Inc. in Worcester, MA, is seeking a Quality Assistant II to join our Quality Assurance team. The role supports compliance, accuracy, and operational integrity through data validation, audits, performance reporting, and ongoing quality improvement.

This position offers opportunities to collaborate with Information Systems and data teams, lead improvement initiatives, and contribute to accreditation efforts (CARF, DPH, MassHealth).

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• At least three years of customer-service experience and three years in data management within healthcare or insurance.
• Proficiency with EMR systems and Microsoft Office (Excel, Word, Outlook).
• Experience supporting healthcare audits, accreditation, quality improvement, or performance reporting preferred.
• Strong analytical, verbal, and written communication skills.

Responsibilities

• Lead data-validation and integrity checks across multiple programs and ensure reporting is accurate and complete.
• Analyze program and performance data to identify trends and opportunities for improvement.
• Collaborate with Information Systems and data teams to strengthen data pipelines and dashboards.
• Collect and organize documentation for audits and accreditation reviews (CARF, DPH, MassHealth).
• Conduct file reviews and compliance audits and communicate findings to program partners.
• Monitor corrective-action plans and ensure timely resolution of issues.
• Design and analyze satisfaction surveys, equity assessments, and performance dashboards.
• Mentor Quality Assistant I staff and support onboarding.

Skills

Data validation

Quality improvement

Audits & compliance

Data analysis

Microsoft Excel

Verbal & written communication

Education

Bachelor’s Degree preferred

High School Diploma or GED required

Tools

EMR systems

Microsoft Office

Job description

• Pay or shift range: $23 USD to $29.90 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence across the Commonwealth, we are seeking a Quality Assistant II to join our Quality Assurance team in Worcester. This role supports compliance, accuracy, and operational integrity across programs through data validation, audits, performance reporting, and quality improvement.

What We Offer:

• Purpose-Driven Work – Use data, auditing, and quality improvement to strengthen care and services across BHN.
• Statewide Impact – Help programs maintain high standards of compliance, accuracy, and operational integrity.
• Meaningful Quality Improvement – Turn data and program feedback into practical improvements that support better outcomes.
• Broad Organizational Exposure – Collaborate with program leaders, Quality Assurance, Information Systems, and data teams.
• Professional Growth – Build skills in healthcare quality, analytics, accreditation, project management, and performance improvement.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Lead data-validation and integrity checks across multiple programs and help ensure reporting is accurate, reliable, and complete.
• Analyze program and performance data to identify trends, potential root causes, and opportunities for improvement.
• Collaborate with Information Systems and data teams to strengthen data pipelines, reporting processes, and dashboard accuracy.
• Collect and organize documentation for audits and accreditation reviews, including CARF, DPH, and MassHealth requirements.
• Conduct file reviews and compliance audits with minimal supervision and communicate findings clearly to program partners.
• Monitor corrective-action plans, track required documentation, and help ensure timely resolution of identified issues.
• Run and review reports that track performance incentives associated with contracts, grants, and value-based arrangements.
• Partner with program leadership to strengthen audit readiness, documentation standards, and ongoing compliance.
• Co-lead quality-improvement initiatives by defining metrics, tracking outcomes, facilitating meetings, and managing project timelines.
• Draft and revise standard operating procedures, workflows, and training materials in collaboration with program leadership.
• Support cross-functional performance-improvement teams and coordinate program feedback, action items, and follow-through.
• Design and analyze satisfaction surveys, equity assessments, and performance dashboards, and present findings and recommendations to leadership.
• Contribute to strategic initiatives and organizational performance reviews while mentoring Quality Assistant I staff and supporting their onboarding and development.

Who You Are:

• High School Diploma or GED required; a Bachelor’s Degree is preferred.
• At least three years of customer-service experience and three years of experience in data management within healthcare or insurance.
• Proficiency with electronic medical record systems and Microsoft Office, including Excel, Word, and Outlook.
• Experience supporting healthcare audits, accreditation, compliance, quality improvement, or performance reporting strongly preferred.
• Strong analytical and critical-thinking skills, with the ability to validate data, recognize trends, maintain accuracy, and communicate findings.
• Strong verbal and written communication skills, including the ability to facilitate meetings and present information to program teams and leadership.
• Excellent organization and time-management skills, with the ability to manage multiple priorities, meet deadlines, and refocus after interruptions.
• Collaborative, dependable, and receptive to feedback, with the ability to learn new systems and apply new skills in a changing environment.
• Ability to work on-site in Worcester and complete limited regional travel, including some travel within Central Massachusetts and occasional travel to Western Massachusetts; frequent travel is not required.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another. If you’re ready to make a meaningful difference as part of a mission-driven organization, we’d love to hear from you.

Pay Range: $23.00-$29.90

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.